Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Mohammad Fadly Tajudin

Singapore

Summary

To offer my experience and skills to the company and also continue learning for my growth and also the company's. Highlight of Capabilities: ∙ Able to adapt in new situations / environment quickly. ∙ Able to lead a team and be part of one effectively. ∙ Able to acquire new knowledge and skills fast. ∙ Able to communicate clearly verbally and through writing.

Overview

13
13
years of professional experience
1
1
Certification

Work History

COVID-19 Swabber

Various Organisations
01.2019 - Current
  • Perform nasopharyngeal swab procedure
  • To collect specimens for lab testing
  • Assist with preparation of specimen collection
  • Infection control of swab operations
  • Assisting with the flow of patients arriving onsite for testing
  • Team member will also be trained to answer incoming phone call
  • Perform basic registration procedures to support and and/or backfill scheduling position
  • Put on and remove personal protective equipment (donning and doffing of PPE)
  • Per established infection prevention protocols
  • Educate patients on the process of testing
  • Perform nasopharyngeal / nasal or other swab procedures
  • Prepare specimen collection with strong attention to detail
  • Sanitize station as required

Physiotherapist

Mount Elizabeth Orchard
01.2019 - 01.2025
  • Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
  • Educated patients, families and caregivers on home exercise program that complement therapy sessions.
  • Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
  • Made clinical assessments and diagnoses to treat physical problems and conditions.

Senior Call Centre Agent Executive

Connect Centre Pte Ltd
05.2014 - 01.2019
  • Resolved common and complex issues by determining the need of the customer and immediately offering favourable solutions
  • Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts
  • Assisted customers in the selection of products
  • Maintained contact and followed up on problems that required special handling
  • Provided marketing support by making outbound sales calls for special promotions
  • Recognized by customers who appreciated my extra efforts
  • Researched and responded to customer inquiries and explained transactions to their satisfaction
  • Conferred with staff, users and vendors to discuss defective and unacceptable goods and services and determined corrective action
  • Studied sales records to determine correct inventory levels for replenishment
  • Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history
  • Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services
  • Used several systems to track customer's shipments and provided an estimated time of delivery
  • Transferred calls to necessary departments to assist with customer's needs
  • Assisted with resolving customer's complaints and concerns
  • Responded to emails and other documentation for customer's packages
  • Provided detailed information regarding transit routes and delayed packages

Sound Technician

Mediacorp
01.2012 - 03.2014
  • Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Collaborated with event organizers to ensure optimal audio setup for various venues and occasions.
  • Increased efficiency of sound checks by promptly identifying and addressing technical issues.

Education

Certificate In Business Studies -

ITE BISHAN
1999

GCE N LEVEL -

Singapore
12.1997

Skills

  • Incoming call reception
  • Emergency call routing
  • Call center environment
  • Meticulous Attention to Detail
  • Research and Analytical Skills
  • Report Preparation
  • Judgment and Decision Making
  • Appointment Coordination
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Professional and Courteous

Certification

  • Centre For Employability Skills (CES)
  • NTUC LEARNINGHUB PTE. LTD.
  • Singapore Institute Of Retail Studies (SIRS)
  • HMI INSTITUTE OF HEALTH SCIENCES PTE. LTD.
  • BELLS Institute of Higher Learning
  • Service Quality Centre Pte Ltd

Affiliations

Skilled public relation professional with nearly 15 years of experience in fostering positive relationships between organizations. Strong communication skills and confident presentation abilities to deliver promotional campaigns and reports to executive management. Profound understanding of the importance of good publicity, reputation management, and timely response to PR inquiries in the development and success of an organization. Expert writing abilities with thorough attention to detail, proper formatting and citation, and concise delivery of interesting facts. Committed to providing organizations with positive interactions with suppliers and consumers maintaining reputation, strengthen consumer loyalty, and establish credibility.

Timeline

Physiotherapist

Mount Elizabeth Orchard
01.2019 - 01.2025

COVID-19 Swabber

Various Organisations
01.2019 - Current

Senior Call Centre Agent Executive

Connect Centre Pte Ltd
05.2014 - 01.2019

Sound Technician

Mediacorp
01.2012 - 03.2014

GCE N LEVEL -

Certificate In Business Studies -

ITE BISHAN

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Mohammad Fadly Tajudin