Mohammad Baharudin
Singapore
Summary
An autonomous learner with self-awareness who strives for personal growth. A willingness to study and obtain new information and experience. A dedicated and self-motivated professional who strives to perform and succeed in every job and role. Takes initiative and is always accountable in my assigned assignment. Excellent leadership and communication abilities. Ready to provide ideas that will be beneficial to the company. A strong determination to succeed.
To use my creative and enthusiastic energy in a fast-paced and dynamic firm, combining my knowledge and experience with abilities in teamwork, leadership, computers and organization. In addition, it will provide me with possibilities for both professional and personal development.
•Driven Telemarketer/Team Leader enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
12
12
years of professional experience
Work History
Team Leader, Sales Operations
WWF
01.2017 - 12.2020
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
Actor/ Composer/Song Writer/ Choreographer
Mediacorp
02.2012 - Current
• Best Newcomer award Nominee for Pradhana Vizha 2020
• Best Newcomer award Nominee for Pinwheels 2023
• Most popular personality Nominee for Pradhana Vizha 2024
• Hosted an award show
• Performed in Singapore indoor stadium for Multiple
concerts
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
- Strengthened relationships with casting agents, resulting in numerous audition invitations for film, television, and theater projects.
- Performed alongside various well-known actors and actresses.
- Maintained professional attitude and demeanor at all times.
TELEMARKETER/ BANKER
Citibank
01.2020 - 11.2023
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Followed up with customers to solicit further sales.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Built relationships with customers using strong persuasion and active listening skills.
Education
NITEC - Interior Design
ITE College Central
12.2014
GCE 'N' LEVELS/ GCE 'O' LEVELS -
Montfort Secondary School
11.2011
Skills
- Adobe Photoshop
- Logic Pro
- Leadership
- Creative Thinking
- Microsoft Office
- Microsoft Excel
- Microsoft Word
Languages
Mandarin
Tamil
English
Malay
Personal Information
- Date of Birth: 02/23/95
- Nationality: Singaporean
- National Service ORD: 7th May 2017
- Marital Status: Single
Hobbies and Interests
- Travelling: It allows me to respect and interact with different cultures both at work and at my free time while also exploring and understanding new cultures adore interacting with individuals from diverse backgrounds. I have to step outside of my comfort zone when I travel. I learn to be grateful when I realise how blessed Singapore is. It provides me with the opportunity to see things from an alternative standpoint.
- Dancing: Ever since I was a young child dancing has been my passion. Dancing in my opinion is a kind of workout and relaxation. I'm constantly active when I dance. In addition I have performed and participated in numerous dances for birthdays and weddings. In addition I've done television appearances and participated in a dance competition in which my ensemble placed first. I also choreograph dances in addition to being a dancer.
Timeline
TELEMARKETER/ BANKER
Citibank
01.2020 - 11.2023
Team Leader, Sales Operations
WWF
01.2017 - 12.2020
Actor/ Composer/Song Writer/ Choreographer
Mediacorp
02.2012 - Current
NITEC - Interior Design
ITE College Central
GCE 'N' LEVELS/ GCE 'O' LEVELS -
Montfort Secondary School