Mohammad Azman
Summary
Professional manager with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and staff training. Known for adaptability and effective leadership, ensuring smooth operations and high standards in dynamic environment. Ready to drive success and meet organizational goals.
Overview
11
11
years of professional experience
Work History
Outlet Manager
Tipsy Unicorn
09.2023 - Current
- Currently serving as the Outlet Manager at Tipsy Unicorn, where I oversee the daily operations of the outlet
- I utilize my leadership and management skills to ensure the smooth functioning of the beach club and provide exceptional customer service to patrons
- I am responsible for managing a team of 17 staff and creating a welcoming and enjoyable environment for all guests
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implement effective strategies to drive sales and increase customer satisfaction
- Manage inventory and ensure stock levels are maintained
- Provide leadership and guidance to staff members, fostering a positive and productive work environment.
- Utilize strong communication and problem-solving skills to address guest inquiries and resolve any issues.
- Ensure optimum manpower requirements are met for varying business needs.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Work closely with external event organizers to ensure smooth operations flow of their events
Service Crew
GyuSan Charcoal Bar Forum
07.2023 - 08.2023
- As a Service Crew member at GyuSan Charcoal Bar Forum, I provided attentive and efficient service to ensure a pleasant dining experience for all patrons
- I assisted in taking orders, serving food and beverages, and maintaining a clean and organized dining area
- Seconded to shareholders company to guide and assist the team in their infancy stage
- Delivered exceptional customer service, addressing guest needs and inquiries with professionalism
- Collaborated with team members to ensure efficient and timely service during busy periods
- Maintained cleanliness and hygiene standards in the dining area, contributing to a positive atmosphere
- Handled guest feedback and requests with a positive attitude, ensuring customer satisfaction
Outlet Manager
Tipsy Bird Gastrobar
09.2020 - 06.2023
- As the Outlet Manager at Tipsy Bird Gastrobar, I successfully led the team in delivering exceptional service and maintaining high standards of operation
- I oversaw daily activities, managed inventory, and ensured a welcoming environment for guests to enjoy
- Implemented effective strategies to drive sales and enhance the overall customer experience
- Managed and motivated a team of staff members, fostering a positive and collaborative work environment
- Ensured inventory control and stock management to meet customer demand and minimize waste
- Utilized strong leadership and communication skills to address operational challenges and provide excellent service
Cafe Manager
Hello Kitty Orchid Garden
07.2016 - 03.2019
- Developed an employee development program that increased employee engagement and morale
- Trained and managed a team of 12 staff, increasing productivity and reducing turnover by 70%
- Managed inventory and restocked supplies efficiently
- Performed regular maintenance and repairs to ensure a high-quality customer experience
Deputy Restaurant Manager
Swensen's Singapore
07.2014 - 06.2016
- Performed opening and closing duties as required by the restaurant
- Restocked supplies and food items to ensure the restaurant was fully prepared for service
- Proficiently used restaurant POS systems to accurately process orders and payments
Education
Diploma - Marketing Management
Kaplan Higher Education Academy
05.2014
Skills
- Leadership abilities
- Team management
- Cost controls
- Event preparation
- Effective communication
- Efficient task completion
- Strong work ethic
- Food safety knowledge
- Passion for customer satisfaction
Accomplishments
- Changi Airport Group Outstanding Staff Award Q3 2017
- Changi Airport Group Outstanding Staff Award Q3 2018
- Singapore Armed Forces 2PDF Formation Serviceman Of The Year 2021 commendation
- Singapore Tourism Awards: Customer Service Excellence For Nightspots 2024 Finalist
Personal Information
- Date of Birth: 10/29/90
- Nationality: Singaporean
- Driving License: Class 3
Timeline
Outlet Manager
Tipsy Unicorn
09.2023 - Current
Service Crew
GyuSan Charcoal Bar Forum
07.2023 - 08.2023
Outlet Manager
Tipsy Bird Gastrobar
09.2020 - 06.2023
Cafe Manager
Hello Kitty Orchid Garden
07.2016 - 03.2019
Deputy Restaurant Manager
Swensen's Singapore
07.2014 - 06.2016
Diploma - Marketing Management
Kaplan Higher Education Academy
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