Summary
Overview
Work History
Education
Skills
Crypto investing
Timeline
Generic

Mohammad Ashraf Bin Abdul Rahim

Operations Analyst
Singapore

Summary

A detail-oriented Operations Analyst with demonstrated expertise in driving data-driven process improvements across diverse industries. Holds a global academic background with a BA (Hons) in Business Management (UK), an Executive MBA (US), and diplomas in Financial Analytics, Leadership & Management, and Data Science. Skilled in Power BI dashboard development, KPI tracking, workflow automation, and business-IT coordination. Proficient in transforming operational data into actionable insights, managing H365 user lifecycles, supporting RPA implementations, and validating integrations using Postman and REST APIs. Recognised for analytical rigour and executive acumen, consistently enhancing efficiency and operational visibility.

Experienced with providing comprehensive program support to streamline operations and assist project teams. Utilizes problem-solving abilities to address challenges and ensure smooth workflow. Track record of demonstrating organizational skills and effective communication to support team objectives.

Overview

26
26
years of professional experience

Work History

Program Support Specialist

Confidential Organisation
01.2022 - Current
  • Developed and maintained interactive Power BI dashboards, reducing manual reporting effort by 30%.
  • Automated recurring workflows with Power Automate, improving data consistency and productivity.
  • Supported RPA implementation: gathered business requirements, coordinated UAT, and liaised with vendors.
  • Managed H365 user lifecycle (provisioning, reviews, offboarding) for compliance and continuity.
  • Validated system integrations via Postman and REST APIs, tracked integration progress with Jira.
  • Applied financial analytics to interpret business trends, identify anomalies, and support reviews.

Operations & Administrative Support

Various Organisations
01.2005 - 01.2021
  • Produced performance summaries and maintained audit records using Excel.
  • Coordinated cross-department workflows for timely service and material provision.
  • Recognised for reliability, attention to detail, and proactive follow-through.

Culinary & Hospitality Professional

01.2000 - 01.2015
  • Worked in high-pressure environments, ensuring timing, cost control, and hygiene compliance.
  • Monitored food costs, waste, inventory; early exposure to operational KPIs.
  • Developed discipline, accountability, and a process-focused mindset for analytics.

Education

Executive MBA -

Quantic School of Business and Technology
U.S.

Bachelor of Arts (Hons) - Business Management

University of Bedfordshire
UK

Specialist Diploma - Financial Analytics

Temasek Polytechnic
Singapore

Professional Diploma - Leadership & Management

SSTC Institute
Singapore

Professional Diploma - Data Science – Deep Learning

Lithan Academy
Singapore

Diplôme de Direction de Cuisine - undefined

Le Cordon Bleu Sydney
Australia
05.2011

Diploma - Culinary Skills

SHATEC
Singapore
10.2002

Skills

Data Visualisation & Reporting: Power BI (dashboard creation, DAX, report design), Excel (pivot tables, charts, KPI summaries)

Crypto investing

I have a strong interest in crypto investing, particularly through platforms like crypto.com, which offer a seamless blend of accessibility, security, and innovative financial tools. I appreciate how crypto.com integrates traditional finance with digital asset management—enabling users to earn rewards, track portfolios, and engage with Web3 services in one ecosystem. My curiosity extends beyond trading; I’m keen on understanding the underlying technologies, market dynamics, and regulatory landscapes that shape the future of digital currencies. This aligns with my broader professional focus on data-driven decision-making and emerging tech adoption.

Timeline

Program Support Specialist

Confidential Organisation
01.2022 - Current

Operations & Administrative Support

Various Organisations
01.2005 - 01.2021

Culinary & Hospitality Professional

01.2000 - 01.2015

Bachelor of Arts (Hons) - Business Management

University of Bedfordshire

Specialist Diploma - Financial Analytics

Temasek Polytechnic

Professional Diploma - Leadership & Management

SSTC Institute

Professional Diploma - Data Science – Deep Learning

Lithan Academy

Diplôme de Direction de Cuisine - undefined

Le Cordon Bleu Sydney

Diploma - Culinary Skills

SHATEC

Executive MBA -

Quantic School of Business and Technology
Mohammad Ashraf Bin Abdul RahimOperations Analyst