Mohamed Taufiq
Summary
Dynamic and dependable professional with a proven track record at Grab Rider, excelling in customer service and efficient delivery management. Skilled in problem-solving and teamwork, I consistently improved customer satisfaction through timely deliveries and effective communication, ensuring a seamless experience for clients. Fluent in English and Tamil, I thrive in fast-paced environments.
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Grab Rider
01.2020 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Dispatcher
Fujifilm
08.2024 - 09.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Warehouse Worker
Singapore Food Delight
07.2023 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Retail Sales Associate
Bata
02.2023 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Warehouse Assistant
Ninja Van
10.2020 - 11.2020
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Warehouse Assistant
RedMart
03.2020 - 04.2020
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
Waiter's Assistant
Devil's Kitchen
12.2018 - 01.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported efficient restaurant operations by promptly clearing dishes and resetting tables.
- Provided exceptional service during high-volume shifts, maintaining professional demeanor under pressure.
- Maintained clean and organized table settings for optimal presentation and functionality.
Education
No Degree - Secondary Education
Jurong Secondary School
11-2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Problem-solving
- FLUENT IN ENGLISH AND TAMIL
- Dependable and reliable
Timeline
Dispatcher
Fujifilm
08.2024 - 09.2024
Warehouse Worker
Singapore Food Delight
07.2023 - 08.2023
Retail Sales Associate
Bata
02.2023 - 04.2023
Warehouse Assistant
Ninja Van
10.2020 - 11.2020
Warehouse Assistant
RedMart
03.2020 - 04.2020
Delivery Driver
Grab Rider
01.2020 - 01.2025
Waiter's Assistant
Devil's Kitchen
12.2018 - 01.2019
No Degree - Secondary Education
Jurong Secondary School
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