Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mohamed Rasul Bin Mohamed Rashid

Summary

Dynamic Member Relation Executive at True Yoga Pte Ltd with strong interpersonal skills and a proven track record in enhancing customer satisfaction. Expert in operations management and staff training, I streamlined communication channels, resulting in improved response times and member engagement. Committed to fostering a collaborative team environment while driving operational efficiency.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Relation Executive

True Yoga Pte Ltd
03.2024 - Current

- Support the smooth of the day to day operations of the gym

- Greet and Check in members and verify membership details

- Ensure cleanliness and maintenance of all gym equipment

- Attend to members enquiry through various channels such as phone calls,emails and in person.

- Any other ad-hoc task/duties that may be assigned by the club manager from time to time

  • Coordinated communication among team members to enhance collaboration and task completion.
  • Adapted quickly to changes in project requirements, ensuring timely delivery of outcomes.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Administrative Assistant

Pinnacle Credit Services
06.2023 - 09.2023
  • Managed daily scheduling and calendar coordination for senior management.
  • Facilitated communication between departments to enhance operational efficiency.
  • Organized and maintained electronic filing systems for improved document retrieval.
  • Assisted in preparing reports and presentations.
  • Processed incoming correspondence, ensuring timely responses to inquiries.
  • Update daily payment files and account placement.
  • Prepare monthly invoicing and reconciliation of accounts.
  • Assist and review new cases.

Client Service Assistant

Parkway Health Laboratory
01.2022 - 11.2022
  • Assisted clients with inquiries, providing accurate information and timely support.
  • Managed scheduling and appointment coordination to enhance client experience.
  • Developed strong relationships with clients, ensuring consistent communication and satisfaction.
  • Conducted follow-ups to ensure resolution of client issues and concerns.
  • Liaise with doctor and nurses from the clinic and hospital
  • Key in patients data information into the database
  • Organize patients report accordingly.
  • Make phone calls and send in report
  • Streamlined communication channels for improved efficiency in addressing client inquiries and concerns.

Team Members

Lovelife Ventures Pte Ltd
11.2019 - 08.2021
  • Assisted in daily operations, ensuring efficient workflow across all team activities.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Trained new employees on operational procedures and safety protocols.
  • Monitored inventory levels, reporting discrepancies to management for resolution.
  • Supported team initiatives aimed at optimizing productivity and task completion efficiency.
  • Resolved customer inquiries promptly, enhancing overall service experience.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Outlet Assistant

Tuk Tuk Cha
01.2021 - 05.2021
  • Streamlined daily operations to enhance service efficiency and customer satisfaction.
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Assisted in inventory management, optimizing stock levels and reducing waste.
  • Developed training materials for new hires, improving onboarding processes.
  • Implemented feedback systems to gather customer insights and drive menu improvements.
  • Facilitated communication between front-of-house and back-of-house teams, enhancing workflow coordination.
  • Greeted guests in with friendliness and professionalism.

Service Crew Member

ABR Holdings
03.2018 - 11.2018
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Operated point-of-sale systems efficiently to process transactions accurately.
  • Maintained cleanliness and organization of dining and service areas to enhance customer experience.
  • Collaborated with team members to ensure timely food preparation and delivery during peak hours.
  • Implemented improvements in service processes, resulting in increased customer satisfaction rates.
  • Monitored inventory levels and assisted in stock replenishment to minimize shortages.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Operated cash registers and POS systems, handling over $[Amount] in cash daily.

Education

Nitec - Build Environment

ITE College East
Singapore, Null, Singapore
02-2021

GCE N Level - Secondary Education

Bartley Secondary School
Singapore, Null, Singapore
10-2015

PSLE - Primary School

Kheng Cheng School
Singapore, Null, Singapore
11-2011

Skills

  • Interpersonal skills
  • Operations management
  • Executive support
  • Customer-oriented
  • Customer relations
  • Administrative skills
  • Team player
  • Staff training
  • Team leadership
  • Employee scheduling

Certification

  • [Digital Marketing in Social Media] - [2023]
  • [Personal Effectiveness] - [2023]
  • [Vision Leadership] - [2023]


Languages

English
Advanced (C1)
Malay
Advanced (C1)

Timeline

Member Relation Executive

True Yoga Pte Ltd
03.2024 - Current

Administrative Assistant

Pinnacle Credit Services
06.2023 - 09.2023

Client Service Assistant

Parkway Health Laboratory
01.2022 - 11.2022

Outlet Assistant

Tuk Tuk Cha
01.2021 - 05.2021

Team Members

Lovelife Ventures Pte Ltd
11.2019 - 08.2021

Service Crew Member

ABR Holdings
03.2018 - 11.2018

Nitec - Build Environment

ITE College East

GCE N Level - Secondary Education

Bartley Secondary School

PSLE - Primary School

Kheng Cheng School
Mohamed Rasul Bin Mohamed Rashid