Mohamed Khairul Shakir Bin Mohamed Hasri
Summary
Dynamic and results-oriented professional with a proven track record at Grab, where I leveraged problem-solving and customer service skills to enhance satisfaction and efficiency. A quick learner and dedicated team player, I excel in time management and safe driving, consistently meeting delivery times and improving process efficiency.
Overview
3
3
years of professional experience
Work History
Food Delivery Driver
Grab
01.2024 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
Warehouse Packer
CDI Energy
01.2023 - 05.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Organized items on racks, shelves and bins to maintain established order.
Car Wash Attendant
Wash at Wangan
01.2022 - 03.2022
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
Education
Higher Nitec - Facility Management
ITE College West
Nitec Cert - Digital And Precision Engineering
ITE College Central
02.2024
N Level -
Hua Yi Secondary School
09.2021
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Excellent communication
- Time management
- Safe driving
- Dedicated team player
- Safety awareness
Accomplishments
First in class (2016)
Good Edusave Progress Award (2016 and 2022)
Timeline
Food Delivery Driver
Grab
01.2024 - Current
Warehouse Packer
CDI Energy
01.2023 - 05.2023
Car Wash Attendant
Wash at Wangan
01.2022 - 03.2022
Higher Nitec - Facility Management
ITE College West
Nitec Cert - Digital And Precision Engineering
ITE College Central
N Level -
Hua Yi Secondary School
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