Mohamed Azlan
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
6
6
years of professional experience
Work History
Delivery Rider
Deliveroo
09.2019 - Current
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
Customer Service Representative
Active SG
01.2018 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
Education
Higher Nitec - Marine Engineering
ITE College Central
Singapore2021
NITEC - Mechanical Engineering
ITE College Central
Singapore2017
N Level -
Bukit Merah Secondary School
Singapore, Null, Singapore12.2015
Skills
- Basic Mechanical Skills
- Positive Attitude
- GPS Navigation
- Multitasking Abilities
- Adaptability and Flexibility
Languages
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Delivery Rider
Deliveroo
09.2019 - Current
Customer Service Representative
Active SG
01.2018 - 03.2019
Higher Nitec - Marine Engineering
ITE College Central
NITEC - Mechanical Engineering
ITE College Central
N Level -
Bukit Merah Secondary School
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