Hi, I’m
MOHAMED AZIZ BIN ABDUL JAMAL
Singapore
Summary
Knowledgeable team leader with proven background in managing cleaning operations for both commercial and residential properties. Demonstrated success in implementing effective cleaning protocols and maintaining high standards of cleanliness, contributing to overall client satisfaction. Displayed strong team leadership and strategic planning skills, ensuring efficient workflow and high-quality results.
Overview
15
years of professional experience
Work History
Ozone Services Group Singapore Pte Ltd
Housekeeping Manager
11.2024 - Current
Job overview
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
CSP Maintenance Pte. Ltd.
Senior Cleaning Supervisor/ Operations Executive
01.2020 - 09.2024
Job overview
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation
- Trained and mentored all new personnel to maximize quality of service and performance
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels
- Supervises daily and monthly periodic works
- Ensures achievement of daily KPI
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Leveraged meeting minutes to measure progress and accountability.
- Drove team engagement to achieve aggressive company targets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
LS 2 Services Pte. Ltd.
Cleaning Supervisor
05.2016 - 08.2019
Job overview
- Support the Operations Manager/ Superior and other cleaning supervisors in all duties of the cleaning operation
- Assist the Operations Manager/superior to coordinate, scheduling, and supervise cleaning site staff
- Ensure all works carried out by Supervisor and Cleaners as set out in their Job Descriptions are completed with due observation to appropriate Health & Safety requirements
- Able to be hands-on when the situation requires and any other responsibility as assigned by superiors
- Interact and handle complaints and feedbacks and build relationships with customers
Hiap Seng Engineering
Workplace & Health Safety Coordinator
12.2013 - 04.2016
Job overview
- Supports the organisation's WSH procedures by conducting safety checks to identify cases of non-compliance with organisational procedures and legal WSH requirements
- Provided recommendations to executive staff and other committees on best practices and forecasts
- Conducted strategic communication activities to meaningfully connect with workforce and external stakeholders
- Acted as liaison or point person for communications with internal and external customers
- Conducted thorough reviews of operations to devise and deploy improvement strategies
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Oversee workplace repair, installations and any other work that could harm employees' safety
- Kept safety documents organized and up-to-date, including onsite incident and accident reports
Straits Construction Pte. Ltd.
Operations Supervisor
08.2010 - 02.2013
Job overview
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Motivated and trained employees to maximize team productivity
- Managed internal operational standards and productivity targets
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
Education
Henderson Secondary SchoolSingapore
High School Graduate from 'N' Levels Graduate
WSQ
WSQ Certificate In WSH (LEVEL A, SUPERVISOR)
WSQ
WSQ Advance Certificate in WSH (LEVEL B, COORDINATOR)
WSQ
Supervise Workplace Safety And Health In Process Plant
WSQ
Customer Management
Integrated Training Consultant
Implement Maintenance Of Cleaning Tools And Equipm
04.2019
NTUC Learning Hub
Effectiveness Management
03.2019
Skills
- Skilled Collaborator
- Effective cross-functional communicator
- Leadership qualities
- Solutions-oriented professional
- Rapid and Adaptive
- Committed High Achiever
- Task delegation
- Scheduling
- Cleaning practices
- Training and mentoring
- Staff training and development
- Team building
- Customer relationship management
- Department coordination
- Employee evaluations
- Staff scheduling
- Performance evaluation
- Performance improvements
- Maintenance coordination
- Team performance management
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Personal Information
Nationality: Singaporean
Timeline
Housekeeping Manager
Ozone Services Group Singapore Pte Ltd
11.2024 - Current
Senior Cleaning Supervisor/ Operations Executive
CSP Maintenance Pte. Ltd.
01.2020 - 09.2024
Cleaning Supervisor
LS 2 Services Pte. Ltd.
05.2016 - 08.2019
Workplace & Health Safety Coordinator
Hiap Seng Engineering
12.2013 - 04.2016
Operations Supervisor
Straits Construction Pte. Ltd.
08.2010 - 02.2013
Henderson Secondary School
High School Graduate from 'N' Levels Graduate
WSQ
WSQ Certificate In WSH (LEVEL A, SUPERVISOR)
WSQ
WSQ Advance Certificate in WSH (LEVEL B, COORDINATOR)
WSQ
Supervise Workplace Safety And Health In Process Plant
WSQ
Customer Management
Integrated Training Consultant
Implement Maintenance Of Cleaning Tools And Equipm
NTUC Learning Hub
Effectiveness Management
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