Mohamed Asraf Rilwan
Summary
Detail-oriented and adaptable professional with experience in retail and supply chain management. Known for effective teamwork and relationship building, contributing to streamlined operations and improved customer experiences. Ready to support business growth through enhanced service delivery.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Ferragamo
02.2024 - 07.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed inventory shipments, ensuring accurate stock levels on the sales floor.
Sales Executive
Salesworks
09.2023 - 12.2023
- Developed product knowledge to effectively communicate features and benefits to customers.
- Assisted in creating engaging face-to-face sales presentations tailored to customer needs.
- Participated in training sessions to enhance selling techniques and product expertise.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Supply Chain Intern
Treasure One
09.2022 - 02.2023
- Assisted in daily operational tasks, ensuring adherence to safety protocols and procedures.
- Supported team in inventory management, utilizing tracking systems for efficient stock control.
- Collaborated with colleagues to streamline workflow processes, enhancing overall productivity.
- Increased sales by utilizing strong product knowledge and effective upselling techniques at weekly events.
Events Operator
Kidzania
11.2019 - 03.2020
- Operated interactive exhibits, ensuring engaging experiences for children and families.
- Facilitated safety protocols, enhancing visitor safety and operational efficiency.
- Assisted in training new staff on exhibit operations and customer service standards.
- Monitored exhibit functionality, promptly reporting issues to maintain optimal performance.
Education
Bachelor of Science - Supply Chain Management (Part-Time)
Singapore University of Social Sciences
Diploma - Accountancy
Singapore Polytechnic
05-2023
Skills
- Resilience & Adaptability
- Relationship Management & Networking
- Problem-Solving
- Teamwork & Collaboration
- Strategic Thinking
- Persuasive Communication & Negotiation
- Negotiation
- Customer Service
- Emotional Intelligence
Timeline
Retail Sales Associate
Ferragamo
02.2024 - 07.2024
Sales Executive
Salesworks
09.2023 - 12.2023
Supply Chain Intern
Treasure One
09.2022 - 02.2023
Events Operator
Kidzania
11.2019 - 03.2020
Bachelor of Science - Supply Chain Management (Part-Time)
Singapore University of Social Sciences
Diploma - Accountancy
Singapore Polytechnic
Extra-Curricular Activities
Competitive Athlete & Strategic Leader
- Leadership & Influence : Served as Captain and Vice Captain across secondary and tertiary levels; responsible for motivating teams, resolving conflicts, and executing game-day strategies to achieve competitive targets.
- Professional Performance : Competed at the semi-professional/professional youth level with Balestier Khalsa FC and Albirex Niigata FC, fostering a high-performance work ethic and resilience in goal-oriented environments.
- Key Takeaways : Developed elite-level discipline, strategic team coordination, and the ability to perform under high-pressure competitive environments.