Travelling
Mohamed Ali Shahinsha Bahrudeen
IT Project Manager
Summary
During my tenure at Nestle Middle East FZE, I successfully drove project success and enhanced operational efficiency through expertise in SAP Data Management, Business Analysis, and Stakeholder Management. Spearheaded IT initiatives, achieving seamless software integrations and system optimizations, while mentoring teams towards achieving strategic objectives.
Focused Project Manager adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and ensuring efficient production in accordance with quality standards. Applies a creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering teams to excel in performance.
Overview
18
18
years of professional experience
22
22
years of post-secondary education
3
3
Languages
Work History
IT Project Lead
Nestle Middle East FZE
2023.09 - Current
- Coordinated with senior leadership to ensure alignment between IT project goals and overall strategic objectives of organization.
- Ensured smooth adoption of new software platforms by providing end-user training and comprehensive documentation on system functionality.
- Established strong relationships with external partners and vendors to facilitate smooth coordination of resources during multi-phase projects.
- Mitigated risks associated with potential data breaches by establishing strict guidelines for handling sensitive information during project development.
- Negotiated contracts with vendors for software services, aligning on resources. Established effective change management processes to minimize disruption during technology transitions within organization.
SAP CRM Functional Consultant & Data Management
Nestle Middle East FZE
2015.07 - 2023.08
- Collaborated with cross-functional teams to ensure seamless integration of SAP CRM systems with existing IT infrastructure.
- Understand clients' business process. Mapping business process with SAP CRM process. Conducted thorough analysis of business requirements, translating them into functional specifications for efficient system development.
- Analyzing requirements with respect to SAP CRM. Coordinating with technical team members to reach technical requirements. Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Delivered successful SAP projects by collaborating with cross-functional teams and adhering to project timelines. Configured and customized SAP modules to align with business processes.
SAP Data Management
Nestle Middle East FZE
2013.11 - 2015.06
- Delivered comprehensive training programs designed to help employees maximize their proficiency with various aspects of the company''s intricate SAP system.
- Streamlined data management processes by implementing efficient SAP Data Analysis techniques.
- Ensured data integrity by conducting thorough quality checks and addressing any identified errors or inconsistencies in a timely manner.
- Provided ongoing support for end-users experiencing SAP-related issues, ensuring prompt resolution and minimal downtime.
- Collaborated with cross-functional teams to ensure seamless integration of SAP systems, resulting in improved operational efficiency.
- Optimized data reporting capabilities with the creation of comprehensive dashboards and visualizations for stakeholders.
- Conducted regular audits of SAP system configurations, maintaining compliance with established business standards and practices.
- Identified opportunities for process improvement, delivering cost savings through the optimization of SAP-based workflows.
- Developed custom data models and reports, providing valuable insights for strategic decision making.
- Managed complex projects involving large-scale data migration efforts between legacy systems and newly implemented SAP environments.
IT Technical Support Specialist
Nestle Saudi Arabia LLC
2011.02 - 2013.10
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, User & Server Support.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- IT Budget planning for KSA.
- IT procurement for KSA.
IT Help Desk Technician
Nestle Middle East FZE
2008.02 - 2010.12
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined help desk operations by implementing an effective ticket management system.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
IT Support Engineer
Arasan Eye Hospital
2007.01 - 2007.12
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
Education
Bachelor of Engineering - Electronics And Communication Engineering
P E T Engineering College
Vallioor, Tamil Nadu 2002.09 - 2024.05
Skills
SAP Data Management
Business Analysis
Stakeholder Management
Project tracking
Project planning and development
Project Scheduling
Coaching and Mentoring
User Acceptance Testing
Additional Information
I have been hands on Experience on the following tools
Servicenow -PPM for the project portfolio management
Exceedra-RE It is a Salestec tool for the Retail order processing, Merchandising & Direct delivery operation
Solman - SAP Solman has been used to capture the E2E testing, issue handling with the testing and capturing the results
Interests
Spending time with Family
Timeline
IT Project Lead
Nestle Middle East FZE
2023.09 - Current
SAP CRM Functional Consultant & Data Management
Nestle Middle East FZE
2015.07 - 2023.08
SAP Data Management
Nestle Middle East FZE
2013.11 - 2015.06
IT Technical Support Specialist
Nestle Saudi Arabia LLC
2011.02 - 2013.10
IT Help Desk Technician
Nestle Middle East FZE
2008.02 - 2010.12
IT Support Engineer
Arasan Eye Hospital
2007.01 - 2007.12
Bachelor of Engineering - Electronics And Communication Engineering
P E T Engineering College
2002.09 - 2024.05
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