MOHAMED AIDIL MD TAN _LinkedIn (Aidil Tan)
Singapore
Summary
Expert in managing multiple priorities with high accuracy in fast-paced environments. Proven track record of optimizing workflow processes to achieve superior client outcomes. Strong communication and interpersonal skills foster lasting relationships with clients and colleagues. Adaptable and quick learner, consistently supporting team goals and driving sales through effective problem-solving and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Fairmont Hotel & Swissotel The Stamford
Singapore
02.2025 - 02.2026
- Conducted proposal agreements to assess client needs, budget, and event focus.
- Maintained professional customer interactions to enhance satisfaction and loyalty.
- Developed strategic sales plans to boost sales, market awareness, and retention.
- Resolved complex customer requests to ensure high satisfaction levels.
- Strengthened customer relationships through consistent communication and after-sales support.
- Collaborated with marketing to create impactful sales campaigns and promotional materials.
- Increased profitability by developing pipelines via diverse marketing channels and strategies.
- Analyzed market trends and customer needs to inform product development.
BANQUET OPERATION MANAGER
Fairmont Hotel & Swissotel The Stamford
Singapore
07.2022 - 02.2025
- Coordinated Front of House operations to ensure seamless events through effective delegation and management.
- Elevated guest experiences through meticulous planning that consistently exceeded expectations.
- Resolved customer inquiries promptly in-person and via phone, maintaining high service standards.
- Prepared event mise-en-place to guarantee operational efficiency and readiness.
- Collaborated with event organizers for smooth transitions and successful execution.
- Trained employees on customer handling techniques to enhance service satisfaction.
- Managed logistics, supervised labor, and organized inventory for efficient operations.
- Conducted post-event evaluations to analyze feedback and identify improvement areas.
Assistant Banquet Manager
Grand Copthorne Waterfront Hotel
01.2021 - 06.2022
- Supported the planning and execution of banquets, weddings, conferences, and corporate events, ensuring all setups and services adhered to Banquet Event Orders (BEOs) and client requirements.
- Supervised and coordinated banquet staff, conducted pre-event briefings, assigned duties, and monitored performance to maintain high service standards.
- Managed on-site event operations, ensuring smooth service flow, timely food and beverage delivery, and seamless coordination between departments.
- Delivered exceptional guest experiences by handling inquiries, special requests, and resolving complaints promptly and professionally.
- Oversaw event setup and breakdown, including table arrangements, décor, equipment, and cleanliness in accordance with operational standards.
- Coordinated closely with kitchen, sales, housekeeping, and engineering teams to ensure efficient execution of all event requirements.
- Assisted in manpower planning, staff scheduling, and administrative duties including report preparation and event documentation.
- Monitored inventory of banquet equipment and ensured proper usage and maintenance of supplies such as linen, glassware, and cutlery.
- Responded effectively to last-minute changes and operational challenges, implementing solutions to maintain service quality and client satisfaction.
- Ensured compliance with company policies, hygiene, safety, and service standards at all times.
GUEST SERVICE EXECUTIVE
Marina Mandarin Singapore/Park Royal Collection Marina Bay
Singapore
04.2018 - 12.2020
- Welcomed guests daily to foster a friendly atmosphere and enhance satisfaction.
- Provided prompt and caring assistance to guests and colleagues as needed.
- Addressed customer inquiries and complaints, resolving issues in person or via phone.
- Supported F1 event operations, managing VVIP requests and room arrangements.
SENIOR CAPTAIN
Pelican Seafood Bar & Grill
Singapore
01.2016 - 03.2018
- Educated customers on current promotions and store policies while resolving complaints.
- Arranged merchandise displays to spotlight new menu items and drive sales.
- Supported customers by addressing sales and service issues effectively.
- Prepared coffee, tea, and basic latte art to enhance customer experience.
BAR SUPERVISOR
Kinki Bar and Restaurant
Singapore
02.2014 - 12.2015
- As needed, arranged for and/or conducted onsite training for employees.(making drinks)
- Provided leadership for company's key projects.
- Created the scope and requirements for company projects.
- Kept cash register organized and balanced by counting cash, making correct change, and storing coupons accurately.
Education
SIJIL PELAJARAN MALAYSIA (GCE O-LEVEL) -
Sekolah Menengah Kebangsaan Sultan Mansor Shah
Malaysia12.2012
PENILAIAN MENENGAH RENDAH (PMR) -
Sekolah Menengah Kebangsaan Sultan Mansor Shah
Malaysia12.2010
UJIAN PENILAIAN SEKOLAH RENDAH (UPSR) -
Sekolah Kebangsaan Kemuning
Malaysia12.2007
Skills
- Customer service and support
- Time management
- Client focus
- Creative problem solving
- Relationship management
- Sales strategy and closing
- Proposal negotiation
- Event logistics
- Product knowledge
- Communication skills
- CRM expertise
- Opera and Delphi systems
Awards
- Gold EXSA Award 2025 (Exemplary contribution & commitment to excellent service)
- Silver EXSA Award 2024 (Contribution & commitment to excellent service)
- RCPL Certified Staff of the Month, Providing good customer service
- Champion Inter-Department Bowling Competition 2020
- WSQ Certified "Project a Positive and Professional Image"
- WSQ Certified "Follow Food and Beverage Safety and Hygiene Policies and Procedures"
- WSQ Certified "Provide Go the Extra Mile Service"
- Graduated from Sekolah Menengah Kebangsaan Sultan Mansor Shah, Attained rank of Sergeant Major in National Cadet Police Corps
- Head Prefect of Sekolah Menengah Kebangsaan Sultan Mansor Shah
Languages
English
Proficient
C2
Malay
Proficient
C2
Chinese (Mandarin)
Elementary
A2
Certification
Gold EXSA Award 2025 (Exemplary contribution & commitment to excellent service)
Hobbies and interests
- Fishing
- Travelling
- Bowling
Additional Skills
- Operating Systems: Windows/MicrosoftWords/PowerPoint
- Business Systems & Software Utilization
- Delphi & Opera System Usage (Sales system / internal application use)
- CRM & Sales Reporting Tools
Timeline
Assistant Sales Manager
Fairmont Hotel & Swissotel The Stamford
02.2025 - 02.2026
BANQUET OPERATION MANAGER
Fairmont Hotel & Swissotel The Stamford
07.2022 - 02.2025
Assistant Banquet Manager
Grand Copthorne Waterfront Hotel
01.2021 - 06.2022
GUEST SERVICE EXECUTIVE
Marina Mandarin Singapore/Park Royal Collection Marina Bay
04.2018 - 12.2020
SENIOR CAPTAIN
Pelican Seafood Bar & Grill
01.2016 - 03.2018
BAR SUPERVISOR
Kinki Bar and Restaurant
02.2014 - 12.2015
SIJIL PELAJARAN MALAYSIA (GCE O-LEVEL) -
Sekolah Menengah Kebangsaan Sultan Mansor Shah
PENILAIAN MENENGAH RENDAH (PMR) -
Sekolah Menengah Kebangsaan Sultan Mansor Shah
UJIAN PENILAIAN SEKOLAH RENDAH (UPSR) -
Sekolah Kebangsaan Kemuning