Mohamed Ziawoodeen Mougamadaly
Singapore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Operation Supervisor
Singapore Airlines Pte Ltd
11.2014 - Current
- 10 years of experience in crew operations managing flight duties, staff and system management, provide training to officers for operations, including 6 years of operation in operation command centre handling flights disruption due to weather, diversion, delays and etc.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Assist and lead crew management of operations and activities on day-to-day basis
- Under tight schedules, ensure all aircraft departs on time or minimum disruption, passengers get their connections on time, crew are on time reporting for their duties and have valid aircraft recency qualifications
- Implemented rigorous CAAS compliance protocols through crew pre-flight preparation and safety procedures; strategically collaborated with station managers and stakeholders to streamline operations and resource management, leading to increase in on-time departures and improved customer satisfaction
- Identified operational inefficiencies, analyzed data, and delivered cost-saving solutions that reduction in expenses.
Airline & Passenger Service Officer
SATS Pte Ltd
08.2008 - 11.2011
- 4 years of experience in Airlines and Airport operations, including passengers services, airlines operations, staff managements for Singapore Airlines and Silkair
- Ensure aircraft depart on-time, handle disruptions, rebooking, transferring passengers and any related operation to Airlines and Airport
- Maintained energy and enthusiasm in fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Teach and train trainees new skills and applied them to daily tasks, improving efficiency and productivity
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
Associate of Applied Science - Aviation
Singapore Insititute of Managment (SIM-RMIT)
Singapore 01.2018 - 05.2021
Electronics, Computer & Communication Engineering -
Nanyang Polytechnic
Singapore 05.2005 - 05.2008
Skills
Strategic planning
Planning and Coordination
Operations Management
Microsoft Office
Team building
Performance monitoring
Staff Supervision
Risk Management
Task Delegation
Management
Decision-Making
Problem-solving abilities
Leadership Development
Multitasking Abilities
Problem-solving aptitude
Accomplishments
CEO Service Excellence Awards 2020 from Singapore Airlines Pte Ltd for achieving high levels of operational readiness and agile responsiveness.
Languages
English
Tamil
Malay
Projects
Nanyang Polytechnic Final Year Project (safety light) - awarded Grade A
Timeline
Associate of Applied Science - Aviation
Singapore Insititute of Managment (SIM-RMIT)
01.2018 - 05.2021
Operation Supervisor
Singapore Airlines Pte Ltd
11.2014 - Current
Airline & Passenger Service Officer
SATS Pte Ltd
08.2008 - 11.2011
Electronics, Computer & Communication Engineering -
Nanyang Polytechnic
05.2005 - 05.2008
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