Mohamed Uvais
Summary
Organized and knowledgeable individual with international work experience. Successful at managing multiple priorities with positive attitude.
Diligent HR Executive with solid background in managing customer check-ins and providing exceptional service. Adept at resolving issues efficiently and ensuring smooth operations.
Overview
14
14
years of professional experience
Work History
Check in Agent
Cathay Pacific Airways
01.2022 - Current
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Managed the Cathay Pacific business class lounge.
- Preparing reports for Arrival flights and coordination manpower for special needs passengers.
- Sending Telex via system to ensure passengers baggage is tagged through to their preferred destination.
- Managed the transfer desk and assisting inbound passengers from various airlines.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Expedited ticket changes or cancellations as needed, accommodating last-minute requests from passengers.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Processed payments securely for excess baggage fees or other charges as required by airline policies.
- Directed passengers to correct airport terminal locations.
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
- Utilized reservation systems effectively, updating passenger information accurately and securely.
HR Recruitment Executive
Camel Rent a Car LLC
01.2016 - 01.2018
- Collaborated with department heads to identify specific hiring needs and develop targeted recruitment plans accordingly.
- Achieved high levels of candidate satisfaction by coordinating seamless onboarding processes, including orientation sessions and new hire paperwork.
- Improved candidate experience through timely communication and constructive feedback during the hiring process.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Conducted thorough background checks and reference verifications, mitigating potential risks associated with hiring decisions.
- Reduced employee turnover, conducting insightful exit interviews and providing recommendations for improvement to management.
HR Assistant
TUV SUD MIDDLE EAST LLC
01.2013 - 01.2016
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Checked references for potential candidates.
- Responded to employee inquiries regarding benefits and other HR topics.
- Compiled employee records from individual departments to maintain central files.
Travel Consultant
Sun Air Travel
01.2012 - 01.2013
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Expert in Galileo computer system & Amadeus.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Built strong relationships with clients through exceptional communication and personalized service.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Traffic Assistant
Air India Ltd
01.2011 - 01.2012
- Handled check in using the SRDT Reservation systems.
- Identified problematic intersections and recommended improvements based on accident data analysis.
- Handled Departure & Arrival operations
- Performed Passenger Check In Services - MACS
- Prepared Passenger list BRS, General declaration and Cargo manifest.
- Delivered telex messages via system including "MVT", "LDM", "PTM", "PIR", "DBR" & "PSM"
- Maintained a record of all work orders and completed tasks, facilitating easy access to project details for future reference.
Education
Diploma In Aviation & Hospitality - Aviation Management
Frankfinn Institute of Aviation & Technology
New Delhi, India01.2009
Bachelor of Computer Science - B.SC. CS
E.G.S. Pillay Arts & Science College
Nagapattinam, India01.2007
Skills
- Airline reservation systems
- Passenger assistance
- Stress tolerance
- Airport security regulations
- Professional appearance
- Baggage handling
- Crisis management
- Travel documentation expertise
- Cross-cultural sensitivity
- Team collaboration
- Problem-solving abilities
- Time management
- Attention to detail
Languages
Tamil
English
Arabic
Hindi
Malayalam
Timeline
Check in Agent
Cathay Pacific Airways
01.2022 - Current
HR Recruitment Executive
Camel Rent a Car LLC
01.2016 - 01.2018
HR Assistant
TUV SUD MIDDLE EAST LLC
01.2013 - 01.2016
Travel Consultant
Sun Air Travel
01.2012 - 01.2013
Traffic Assistant
Air India Ltd
01.2011 - 01.2012
Diploma In Aviation & Hospitality - Aviation Management
Frankfinn Institute of Aviation & Technology
Bachelor of Computer Science - B.SC. CS
E.G.S. Pillay Arts & Science College
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