MOHAMED THAMEEM
ENGINEER MANAGER
SINGAPORE
Summary
Service-oriented sales manager with over 13 years of experience developing relationships and partnerships, servicing accounts, and boosting profits. Strategic and analytical with a motivational leadership style, excelling in building new network connections, promoting products, and expanding territories. Goal-oriented manager with a distinguished track record in the manufacturing industry and proven leadership abilities. Expertise lies in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures and optimizing employee talent for efficient operations. Earned an excellent reputation for problem-solving and improving customer satisfaction during 13 years as an operations and sales manager in the manufacturing industry. Accomplished sales manager with a successful track record of developing and maximizing sales for 13 years. Diligent in building and retaining accounts through attentive service, instrumental in achieving market penetration. Possesses expertise in marketing strategies, product promotion, and merchandising, leading to expanding network connections through persuasive brand imaging.
Overview
16
16
years of professional experience
28
28
years of post-secondary education
10
10
Certifications
Work History
CHIEF SALES AND OPERATION MANAGER
Lanyu Engineering Pte Ltd
08.2011 - Current
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Organized promotional events and interacted with community to increase sales volume.
Electrical Engineering Technician
KANCHI MARINE SERVICES PTE LTD
04.2011 - 07.2011
- Reduced costs through client and distributor price negotiations
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans
- Updated quality control standards, methods and procedures to meet compliance requirements
- Maximized quality and reduced costs [98]% by maintaining QC objectives
- Improved quality processes for increased efficiency and effectiveness
- Managed and archived quality documentation and participated in internal and external quality audits
- Rejected defective products and approved correct products
- Calibrated instruments and scales in production area and quality lab
- Adhered to all legal, safety and health standards
- Sorted product and provided expertise on non-conforming product requirements
- Collaborated with contract representatives and oversaw quality control implementations and reporting
- Wrote and implemented new rework procedures to standardize processes and streamline workflow
- Provided observations, took measurements and performed tests at various stages according to quality control plan
- Verified documentation of all process control parameters
- Directed improvements in safety, product quality, service and cost efficiency
- Recommended and executed quality improvements for production and product quality
- Sourced materials to keep up with production goals and meet customer demands
- Implemented quality improvement changes to minimize product defect rates
- Evaluated electrical installations and systems to isolate faults and implement corrective actions
- Created, aligned, and optimized electrical instrumentation and testing equipment
- Regularly operated logic and spectrum analyzers, frequency counters, oscilloscopes and other technical equipment
- Wrote authoritative engineering specifications to clear up avoid confusing in field regarding design parameters or functions
- Reviewed engineering design proposals and completed drawings to determine feasibility of each plan
- Leveraged mastery of AutoCAD Electrical Toolset to develop and document electrical schematics.
Customer Service Coordinator
MUSTAFA'S PTE LTD
06.2010 - 12.2010
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Followed through with client requests to resolve problems.
Electrical Engineering Technician
WABCO - TVS INDIA LTD
05.2008 - 11.2009
- Monitored manufacturing operations of electrical devices for compliance with safety protocols
- Calibrated and repaired existing systems to maintain functionality
- Worked to create safe, low-cost and dependable designs
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations
- Developed training protocols in alignment with company quality standards and ISO 9000 regulations
- Utilized knowledge of ISO 9000 standards to develop action plan for company certification
- Performed quality inspections and drafted reports to detail non-conforming material issues
- Contributed to root cause analysis to determine core reason for failures and errors
- Directed technical and administrative staff involved in quality control tasks
- Used statistical process control (SPC) methods to detect and analyze manufacturing process data, applying process changes as needed
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process
- Designed and performed product audits to verify quality control parameters were maintained across multiple production runs.
Education
High School Diploma -
Camford International College
Singapore 04.2001 - 04.2022
High School Diploma -
A D J Dharmambal Polytechnic College
India 04.2001 - 04.2008
Skills
Trained in consumer marketing
Database Management
Business development and planning
New Business Development
Review of contracts
Sales presentations
Strategic Planning
Sales processes
Analytical problem solver
Sales Reporting
Certification
Certified International Diploma in Business Management [Camford International College 2021 - 2022]
Languages
Tamil
English
Timeline
CHIEF SALES AND OPERATION MANAGER
Lanyu Engineering Pte Ltd
08.2011 - Current
Electrical Engineering Technician
KANCHI MARINE SERVICES PTE LTD
04.2011 - 07.2011
Certified [Customer Service Personal Development]
11-2010
Customer Service Coordinator
MUSTAFA'S PTE LTD
06.2010 - 12.2010
Electrical Engineering Technician
WABCO - TVS INDIA LTD
05.2008 - 11.2009
High School Diploma -
Camford International College
04.2001 - 04.2022
High School Diploma -
A D J Dharmambal Polytechnic College
04.2001 - 04.2008
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