Mohamed Raul
Summary
Dynamic and results-oriented professional with a proven track record at Cathay Cineplex and Uniqlo, enhancing customer satisfaction and increasing sales through exceptional service and teamwork. Consistently exceeded sales targets and improved service delivery by leveraging strong communication and critical thinking abilities. Decent knowledge on technology, skilled in problem-solving and AutoCAD. Not a stranger to computer programming and software after achieving a diploma in Electrical and Electronics Engineering. Able to learn and adapt to new environment or changes in a workplace.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Theatre Associate
Cathay Cineplex
10.2022 - 08.2024
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Contributed to increased concession sales by promoting current specials and upselling items when appropriate.
- Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.
Delivery Rider
Foodpanda
10.2021 - 04.2022
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
Retail Sales Associate
UNIQLO
12.2019 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Diplome - Diploma in Electrical And Electronics Engineering
Singapore Polytechnic
Dover, Singapore05.2024
O' Level -
Zhenghua Secondary School
Jelapang, Singapore11.2019
PSLE -
South View Primary School
South View, Singapore12.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Cleanliness Maintenance
- Cash handling expertise
- Scheduling flexibility
- Reliability and punctuality
- Strong Communication Skills
- Critical thinking abilities
- AutoCAD
- Engineering Software
- Computer Programming
Certification
PSLE, O' Level, Diploma
Sports and wellness
- Played West Zone football competition for Zhenghua Secondary School
- Joined Bayern cup competition in 2019
- Doing Muay Thai, training at Kru Prem and Jai Muay Thai
- Joined a friendly hard sparring at bishan
- Played for Junior Centre of Excellence (JCOE) under Football Association Singapore (FAS)
- Consistently going to the gym
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Theatre Associate
Cathay Cineplex
10.2022 - 08.2024
Delivery Rider
Foodpanda
10.2021 - 04.2022
Retail Sales Associate
UNIQLO
12.2019 - 08.2021
Diplome - Diploma in Electrical And Electronics Engineering
Singapore Polytechnic
O' Level -
Zhenghua Secondary School
PSLE -
South View Primary School
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