MOHAMED ISA
Summary
Driven Sales and Engineer with 4+ years of experience in sales and engineering capacity and strong competitive drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops fellow team members in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
14
14
years of professional experience
Work History
Area Sales Manager
International Workplace Group
08.2022 - Current
- Business Development, account management and increase revenue of market share.
- Built lasting relationships with clients through outstanding customer service interactions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Held weekly meetings fellow Sales Managers, Country Managers and Operations Teams to identify techniques to overcome sales obstacles.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Set and achieved sales targets for the Singapore region.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Forecasted sales and set successful targets to achieve sales objectives and related metrics within timeframe.
Sales Engineer (Sales and Marketing)
Conmed Singapore Pte Ltd
01.2021 - 07.2022
- Business Development:
- Development of surgical Orthopedics equipments and supporting of live surgeries in operation theatre.
- Establishment of realistic sales goals and expense budgets.
- Strategized Sales and Marketing Forecast on a quarterly basis to ensure effective outreach, focus and balance of Conmed products
- Work together with the Sales Manager and the Implant team to further our market penetration
- Meeting with various key people of interest e.g Surgeons, sisters/brothers as well as personnel from the MMD or SCM to deliver a confident and seamless customer’s experience
- Training of newer colleague with on the job training in both engineering and sales role.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance and product strengths.
Engineer
Conmed Singapore Pte Ltd
02.2019 - 07.2022
- Handle all calls related to breakdown of capital equipment – verify fault and issue service report to user
- Follow through the faulty capital equipment till repair approval is sought through repair report and quotation to user and commissioning/ re-commissioning equipment at user’s facility
- Handle equipment preventive maintenance on a yearly basis – ensure loaner is available in case of overseas preventive maintenance and/or repair situation
- Maintain inventory of loaner item movement across different facility and due return when loan period is up or extension when requested from user
- Maintain customer’s satisfaction with prompt support and knowledge of issue and provide feasible solution to user for consideration
- In-operation case support at both restructured and private hospitals to ensure proper use of Conmed’s product and support to Surgeons to delivery confidence of our products and to reach customer’s satisfactory with good product knowledge and providing on the ball solutions
- Participate in tenders where technical specifications is sought and recommendation of suitable products based on specifications
- Liaise with BMEs on commissioning/re-commissioning/preventive maintenance on proper commissioning protocols and procedures to satisfactorily pass all requirement in order for equipment to be used in facility.
Senior Executive
Family Justice Courts
08.2014 - 12.2018
- Assisting the Principle District, and General Manager in administratively supporting the
- Family Protection and Support (FPS) Division and the Divorce Registry in areas such as:
- Assisting cases docketed/assigned to the Principle District Judge and General
- Manager and ensuring their smooth and due processes are met efficiently
- Provide information and appropriate guidance to litigants in person in case proceedings, including the drafting and publication of relevant materials such as filing guides for public consumption
- Follow-up on cases assigned with external parties including legal counsels, litigant- in-persons and agencies to ensure all effecting persons/parties have the help needed delivered to them
- Assuming the role of Court Officer and executing the duties of a Court Officer not limited to preparing Note of Evidence (NE) upon request, assisting Judges in formatting Grounds of Decision (GD) and ensuring they are published by the dateline set
- Improve work processes or surface work improvement ideas and suggestions to senior management
- Train and guide a team of court assistants in their assigned portfolio
- Other Involvement within the Family Justice Courts: a
- Core Committee in the HappiFamily (, ) Team where events are organized for staff such as cohesion and festive celebration e.g
- Successfully planned and executed staff cohesion at the Universal Studios Singapore (USS)
- Assisting the Council of ASEAN Chief Justices (CACJ) secretariat, District Judges in works involving the organizing of the 2018 CACJ meeting in Singapore
- Key areas involved in are in the launch of the ASEAN Judiciaries Portal and the preparation of international distinguished guests invitees to the event.
Research Assistant
Archipelago Consultancy PTE LTD
01.2013 - 01.2014
- Assisted an independent historical researcher in two historical project meant for research and publication: Kampung Glam and Kampung Cantik
- Collection of data, including conducting interview, transcribing, archive retrieval and weekly report writing of progress of research.
Executive
Republic Polytechnic
09.2010 - 08.2012
- Events management support at the Republic Polytechnic
- Preempting the needs of customers and colleagues by being proactive in fine tuning process, talking to requestors and vendors to understand their needs and them implementing changes
- Manage content display on e-boards to ensure daily events are run smoothly and keeping updated of the event schedule
Education
BSc - Biomedical Engineering
Singapore University of Social Sciences
2017
Diploma - Biomedical Electronics
Republic Polytechnic
2008
NITEC -
ITE MacPherson
2004
N Levels -
Commonwealth Secondary School
Singapore 2002
Skills
- Program Management Expertise
- Constructive Feedback
- Pre-Sales Support
- LifeCycle Management
- Presentation Skills
- Deliver Technical Presentations
- Cold Calling
- Compliance Reviews
- Competitor Research
- Outreach Initiatives
- Communication Skills
- Sales Proposal
- Define Customer Needs
Accomplishments
- Achieved four quarterly payouts since joining as an Area Sales Manager. Sales Manager are expected to close 10 deals a month and 30 deals quarterly to qualify for commissions.
- Penetrated the private sector during role as Sales and Marketing Engineer with Conmed Singapore PTE LTD.
- Successful launches of three separate products from identifying market need, registration, soft launches and introduction into OT and subsequent purchases.
Timeline
Area Sales Manager
International Workplace Group
08.2022 - Current
Sales Engineer (Sales and Marketing)
Conmed Singapore Pte Ltd
01.2021 - 07.2022
Engineer
Conmed Singapore Pte Ltd
02.2019 - 07.2022
Senior Executive
Family Justice Courts
08.2014 - 12.2018
Research Assistant
Archipelago Consultancy PTE LTD
01.2013 - 01.2014
Executive
Republic Polytechnic
09.2010 - 08.2012
BSc - Biomedical Engineering
Singapore University of Social Sciences
Diploma - Biomedical Electronics
Republic Polytechnic
NITEC -
ITE MacPherson
N Levels -
Commonwealth Secondary School
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