Mohamed Hitdhir
Summary
Adept at enhancing operational efficiency and customer satisfaction, my work experience honed my administrative skills and customer relations. Organised and dedicated to my roles, I have a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Admin Assistant
ACTIVE GLOBAL RESPITE CARE PTD LTD.
06.2024 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of clients while minimizing errors in financial records.
- Planned and coordinated clients' appointments efficiently, maintainingschedule system to ensure smooth daily operations for colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Patient Service Associate
KHOO TECK PUAT HOSPITAL
02.2023 - 08.2023
- Enhanced patient satisfaction by providing efficient and compassionate service during admission, discharge and follow-up appointment scheduling process.
- Attended to phone-call enquiries, addressing patient inquiries and directing calls to appropriate departments as needed.
- Provided financial counseling to patients/NOK for their hospital bills.
- Communicated between patients, medical team, and finance department to resolve any discrepancies or concerns.
- Operated the NETS/POS machine for payments.
Customer Service Associate
SATS PTE LTD.
09.2022 - 02.2023
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
Admin Assistant
SINGAPORE CIVIL DEFENCE FORCE
04.2019 - 04.2021
- Managed personal data of National Servicemen while ensuring a secured filing system and adhering to strict privacy policies.
- Conducted audits for data records at other SCDF sub-divisions to ensure proper data-entry practice.
- Organised personnel records', documents in an orderly fashion with proper management while.
- Schedule office meetings and client appointments for staff & clients.
- Answered phone calls, routing calls, delivering messages to staff.
Service Crew
PASTAMANIA
01.2017 - 03.2019
- General cashiering duties, operated the NETS/POS system for payments.
- Served food & beverages to dining customers timely during peak hours.
- Maintained good hygiene practices at work to ensure food safety and a clean environment.
- Opening/closing of the outlet, ensuring the outlet is ready for the next-day.
- Assisted with stock inventory and ad-hoc duties.
Operations Assistant
GRAND COPTHORNE WATERFRONT
01.2016 - 01.2017
- General operational duties during MICE & wedding events.
- Set-up ballrooms, theatres & offices for MICE & wedding events.
- Served food & beverages according the course plan to guests/clients promptly.
- Liaised with event coordinators and managers to ensure event is carried out smoothly.
- Attended to general guest/client enquiries.
Education
HIGHER NITEC IN PASSENGER SERVICES
INSTITUTE OF TECHNICAL EDUCATION
01-2023
GCE 'O' LEVELS
MARSILING SECONDARY SCHOOL
01-2015
GCE 'N' LEVELS
MARSILING SECONDARY SCHOOL
01-2014
Skills
- Excellent Communication Skills
- Resourcefulness
- Customer Relations
- Administrative Skills
- Data Entry
- Detail-Oriented
- Client Confidentiality
- Teamwork and Collaboration
- Adaptability and Flexibility
- Telephone Etiquette
- Interpersonal Customer Service Skills
Timeline
Admin Assistant
ACTIVE GLOBAL RESPITE CARE PTD LTD.
06.2024 - Current
Patient Service Associate
KHOO TECK PUAT HOSPITAL
02.2023 - 08.2023
Customer Service Associate
SATS PTE LTD.
09.2022 - 02.2023
Admin Assistant
SINGAPORE CIVIL DEFENCE FORCE
04.2019 - 04.2021
Service Crew
PASTAMANIA
01.2017 - 03.2019
Operations Assistant
GRAND COPTHORNE WATERFRONT
01.2016 - 01.2017
HIGHER NITEC IN PASSENGER SERVICES
INSTITUTE OF TECHNICAL EDUCATION
GCE 'O' LEVELS
MARSILING SECONDARY SCHOOL
GCE 'N' LEVELS
MARSILING SECONDARY SCHOOL
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