Mohamed Hitdhir
Summary
Throughout my working experiences, most of the time I am the first point of contact within a company or a business. I enjoy being resourceful to customers & catering to customers' needs. I have a positive customer-first mindset and I maintain professionalism in my job.
By the diversity of my work experiences, I am able to adapt well and learn efficiently. I am always happy to serve customers with a smile. My interpersonal communicating skills which have sharpened over the years of experience are useful in working in a customer service environment.
I am always eager to work in a team and increase my skills, knowledge and constantly improve my positive attributes.
Overview
7
7
years of professional experience
Work History
Patient Service Associate
Khoo Teck Puat Hospital
02.2023 - 06.2023
- Enhanced patient satisfaction by providing efficient and compassionate service during admission and discharge process
- Appointment scheduling for patients and doctors
- Collaborating with medical staff and other departments
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed
- Providing financial counseling to patients/NOK for their hospital bills
- Communicating between patients, medical personnel, and finance department to resolve any discrepancies or concerns
- Operating the NETS/POS machine for payments
Customer Service Associate
SATS LTD
09.2022 - 02.2023
- Assisted large volumes of customers and travellers with a positive attitude
- Maintain customer satisfaction by providing various services at the airport terminal gate
- Informing about safety protocols at the airport and providing detailed information customers & travellers
- Developed and actualized customer service inititatives to decrease waiting times
- Recorded, analysed and filed important documents
Admin Assistant/Personnel Assistant
Singapore Civil Defence Force
04.2019 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff
- Attending to visitors/personnel
- Organising personnel records', documents in an orderly fashion with proper management
- Schedule office meetings and client appointments for staff & clients
- Recording, sorting and managing Personal Data of Civil Servicemen
- Appointed in an Audit team to conduct audits at other SCDF sub-divisions
Warehouse Assistant
Amazon
01.2018 - 01.2019
- Picking/packing of Amazon orders to prepare for delivery
- Maintaining the warehouse stock inventory
- Practicing good workplace safety
- Operate scanner machines to scan products
- Restocking shelves
- Ensuring orders are prepared & shipped in a timely manner
Cashier/Waiter
PastaMania
01.2017 - 01.2018
- Ensuring smooth F&B operations at outlets
- General cashiering duties
- Operating the NETS/POS system
- Serving of food & beverages
- Maintaining good hygiene practices at work
- Opening/closing of the store
- Assisting with stock inventory
Operations Assistant
Grand Copthorne Waterfront Hotel
01.2016 - 01.2017
- General operational duties during MICE & wedding events
- Set-up ballrooms, theatres & offices for MICE & wedding events
- Waitering/serving of food & beverages to guests/clients
- Liasing with Event Coordinator/Manager to ensure smooth operations
- Attend to general guest/client enquiries
Education
HIGHER NITEC IN PASSENGER SERVICES
ITE College Central
2023
GCE 'O' LEVELS
Marsiling Secondary School
2015
GCE 'N' LEVELS
Marsiling Secondary School
2014
Skills
- Excellent Communication Skills
- Client Confidentiality
- Detail-Oriented
- Adaptability and Flexibility
- Interpersonal Customer Service Skills
- Teamwork and Collaboration
- Microsoft Office Proficiency
- Quality Assurance
- Resourcefulness
- Telephone Etiquette
Languages
Malay
Advanced (C1)
Timeline
Patient Service Associate
Khoo Teck Puat Hospital
02.2023 - 06.2023
Customer Service Associate
SATS LTD
09.2022 - 02.2023
Admin Assistant/Personnel Assistant
Singapore Civil Defence Force
04.2019 - 04.2021
Warehouse Assistant
Amazon
01.2018 - 01.2019
Cashier/Waiter
PastaMania
01.2017 - 01.2018
Operations Assistant
Grand Copthorne Waterfront Hotel
01.2016 - 01.2017
HIGHER NITEC IN PASSENGER SERVICES
ITE College Central
GCE 'O' LEVELS
Marsiling Secondary School
GCE 'N' LEVELS
Marsiling Secondary School
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