Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Mohamed Haikel Bin Rohazaid

Singapore

Summary

Enthusiastic and reliable personnel, dedicated to providing excellent impression with a smile. Proven ability to establish and maintain excellent communication and relationships with anyone. Someone who's intrigued by the performance issues and making updates to achieve optimal performance.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

GMG Sports Pte Ltd
05.2025 - 07.2025
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Resolved customer inquiries efficiently, utilizing product knowledge to provide accurate information.
  • Assisted in inventory management by monitoring stock levels and coordinating replenishment efforts.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

Bus Technician

SBS Transit Ltd
04.2025 - 05.2025
  • Diagnosed and repaired bus mechanical and electrical systems to ensure operational safety and efficiency.
  • Conducted routine inspections and maintenance on buses to minimize downtime and enhance performance.
  • Collaborated with team members to troubleshoot complex issues, improving overall repair turnaround time.
  • Developed standard operating procedures for bus maintenance, ensuring compliance with safety regulations.

Customer Service Associate

GMG Sports Pte Ltd
05.2023 - 04.2025
  • Attend to walk-in customer.
  • Attend for company training.
  • Performed scanning, stocktaking and normal housekeeping.
  • Performed cashier duties in a high-volume retail environment, processing up to 40 transactions per shift.
  • Ensure all Bank-in Report is tallied and updated each day.
  • Ensure all customer needs were met in a efficient manner.

Retail Assistant

Bata Shoes Singapore
12.2018 - 05.2023
  • Attend to walk-in customer.
  • Performed cashier duties in a high-volume retail environment, processing up to 30 transactions per shift.
  • Assisted in the training of new retail staff.
  • Ensure all customer needs were met in a efficient manner.
  • Performed stocktaking and normal housekeeping.

Building Assistant Technician

Digo Corporation Pte Ltd
01.2022 - 03.2022
  • Assisted in helping my technician supervisor in handling any issues regarding the building.
  • Handling with Switchboards.
  • Daily maintenance of the used of equipment required for any expected cases and also liaising with the building staffs.

Fire Fighter (National Service)

SCDF
07.2019 - 02.2021
  • Cooperating with the others and execute any task when attending to any sort of case.
  • Be READY 24 hours.
  • Taking in-charge for being the Duty Fire Fighter – maintaining and ensuring the routine duty has been done properly and minimize the chances of having problem for the Regulars.
  • Managed and teach the newly posted personnel.

Education

Higher Nitec - Electrical Engineering

Institute of Technical Education, College West
03.2022

Nitec - Electrical Engineering

Institute of Technical Education, College West
12.2018

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Languages

English
Malay

Hobbies and Interests

Playing Football and watching Football., Thrifting and collecting Vintage goods.

Timeline

Customer Service Associate

GMG Sports Pte Ltd
05.2025 - 07.2025

Bus Technician

SBS Transit Ltd
04.2025 - 05.2025

Customer Service Associate

GMG Sports Pte Ltd
05.2023 - 04.2025

Building Assistant Technician

Digo Corporation Pte Ltd
01.2022 - 03.2022

Fire Fighter (National Service)

SCDF
07.2019 - 02.2021

Retail Assistant

Bata Shoes Singapore
12.2018 - 05.2023

Nitec - Electrical Engineering

Institute of Technical Education, College West

Higher Nitec - Electrical Engineering

Institute of Technical Education, College West

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Mohamed Haikel Bin Rohazaid