MOHAMED GHAFFAR BIN MOHAMED AMIN KHAN
Singapore
Summary
To excel in performance of duties and service required in the job. Seek opportunity to develop and broaden exposure to other sorts of procedures and work. Aspire to meet the challenges of the company's best expectations.
Overview
20
20
years of professional experience
Work History
Account Manager
Hilti Far East Pte Ltd
12.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built relationships with customers and community to promote long term business growth.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained long-term relationships with key clients for sustained growth.
Assistant Engineer Scheduler
Hilti Far East Pte Ltd
04.2022 - 12.2023
- Provided technical assistance to staff when needed.
- Increased overall project safety by enforcing company policies and adhering to industry regulations.
- Provided technical support during construction phases of a project including field supervision or inspection services.
- Developed cost-effective solutions for engineering challenges while maintaining high-quality standards and meeting deadlines.
- Collaborated closely with clients to define requirements, address concerns, and provide updates on project status throughout each phase of work.
- Improved communication between team members by creating clear project documentation and updating progress reports regularly.
- Streamlined workflow processes through effective management of resources, materials, and labor allocations.
Assistant Engineer
Hilti Far East Pte Ltd
03.2020 - 02.2022
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
- Reduced production downtime by troubleshooting equipment failures and implementing preventive maintenance measures.
- Assisted in development, design and execution of projects.
Operation Driver
Equity Logistic (S) Pte Ltd
02.2019 - 09.2019
- Collection and delivery of marine ship spares
- Ensure smooth execution of daily operational job orders
- Work closely with internal department to coordinate customer’s shipment for loading, onboard delivery
- Oversee and check proper loading/unloading of goods
- Warehouse duties - picking and packing of orders according to packing list to prepare for delivery
Operations Boat Coordinator
Sun Cruiser Pte Ltd
07.2016 - 09.2018
- Coordinating on-site requirements of sales and operations
- Close liaison with clients, suppliers, vendors and service providers for all smooth arrangement and ensure all equipments to be delivered safely onboard
- To co-ordinate and execute client request that adhere to the standards and guidelines
- Ensuring the effective preparation for delivery and proper documentation flow and retention
- Responsible for effective flow of information between team members and sub-contractors
- Responsible to ensure sufficient manpower for launches
- Assist in the review of the contractor quotations to ensure that reasonable pricing is recommended for approval (when assistance is needed)
- Liaising with representatives of various nationalities
Operations Boat Coordinator
York Launch Pte Ltd
01.2011 - 06.2016
- Coordinating on-site requirements of sales and operations
- Close liaison with clients, suppliers, vendors and service providers for all smooth arrangement and ensure all equipments to be delivered safely onboard
- To co-ordinate and execute client request that adhere to the standards and guidelines
- Ensuring the effective preparation for delivery and proper documentation flow and retention
- Responsible for effective flow of information between team members and sub-contractors
- Responsible to ensure sufficient manpower for launches
- Assist in the review of the contractor quotations to ensure that reasonable pricing is recommended for approval (when assistance is needed)
- Liaising with representatives of various nationalities
Operations Project Coordinator
HHH Pte Ltd
01.2010 - 12.2010
- Coordinating on-site requirements of sales and operations
- Close liaison with clients, suppliers, vendors and service providers for all smooth arrangement and ensure all equipments to be delivered safely onboard
- To co-ordinate and execute client request that adhere to the standards and guidelines
- Ensuring the effective preparation for delivery and proper documentation flow and retention
- Responsible for effective flow of information between team members and sub-contractors
- Responsible to ensure sufficient manpower for launches
- Assist in the review of the contractor quotations to ensure that reasonable pricing is recommended for approval (when assistance is needed)
- Liaising with representatives of various nationalities
Material Coordinator / Pipe Fitter
Jurong Shipyard Pte Ltd
08.2007 - 11.2009
- Material Coordinator
- Personally coordinated and handled company’s internal operations
- Involved in doing material counting
- Raw material inspections & Fabrications
- Coordinate and expedites flow of materials, parts and assemblies according to shipping schedules
- Compiles and maintains manual or computerised records
- Review production schedule with departments’ supervisor to determine material requirements
- Tracking of materials and identify overdue materials
- Examine material delivery to verify conformance to specifications
- Arranging of repair and assembly of material
- Pipe Fitter
- Close liaison with the Ship Captains and Engineers to draw up ships’ structural plans
- Measuring of pipes for cutting, threading and welding
- Welding, assemble, install and maintaining of pipe systems and supports
- Planning systems layouts, installations and repairs according to specs
- Inspect worksites for obstructions to ensure that holes will not cause structural weakness
- To inspect and test installed switches and gauges that operates the systems and pipelines
- Spools line check
- Hydro test check for production and processing systems
- Reading General Arrangement and piping isometric drawings
- Fitting up flanges for welding
- Fitting brackets and supports
- Locating and installing prefabricated pipework
Senior Corporal
National Service – Civil Defence Force
06.2005 - 05.2007
- Attained post at Alexandra Fire Station
- Participated and won awards in the Inter-ROTA Hose Tower for the 1st div
- Exhibited great teamwork in collaboration with colleagues and high ranking officers in restoring a safe environment for the public
Education
NITEC - Automotive (Heavy Vehicle)
Institute Technical Education
12.2004
GCE 'N' Level - undefined
Tanglin Secondary School
12.2002
Primary School Leaving Examination - PSLE - undefined
Pandan Primary School
11.1998
Skills
- Proficient in Microsoft Office Applications (MS Word, MS Excel, MS Access, MS Powerpoint)
- Adobe software (Photoshop, Premiere, Acrobat Professional)
- Auto -CAD
- Skills
- Certified Shipyard Safety Supervisor (NTUC Learning Hub)
- SAP / Salesforce
- Certified Forklift License
- Driving License - Class 3A
- Knowledge in safe work practice versatile
- Able to work independently and in a team
- Service oriented with good interpersonal and communication skills
Accomplishments
Hilti Champion Award
- January 2022 ( 1st Quarter )
- May 2022 ( 2nd Quarter )
- August 2022 ( 3rd Quarter )
Hilti Topclub Champion
- December 2022
EXTRA/CO-CURRICULAR ACTIVITIES
Institute Technical Education Participated in Dikir Barat competition 2003 organized by Siglap Community Association (Piala Tun Perak) Participated in the Dikir Barat competition in 2004 (Sri Temasek) Awarded 2nd place in youth singing competition 2004 organized by Temasek Polytechnic and Institute Technical Education (East Yishun) Tanglin Secondary School Participated in Inter-School Badminton Tournament Awarded 2nd place in C’ and B’ Boys Soccer Team organized by West District and represent school in National Team Represented the school team in Softball for 3 consecutive years Involved in school’s Talentime and Teacher’s Day performance
Timeline
Account Manager
Hilti Far East Pte Ltd
12.2023 - Current
Assistant Engineer Scheduler
Hilti Far East Pte Ltd
04.2022 - 12.2023
Assistant Engineer
Hilti Far East Pte Ltd
03.2020 - 02.2022
Operation Driver
Equity Logistic (S) Pte Ltd
02.2019 - 09.2019
Operations Boat Coordinator
Sun Cruiser Pte Ltd
07.2016 - 09.2018
Operations Boat Coordinator
York Launch Pte Ltd
01.2011 - 06.2016
Operations Project Coordinator
HHH Pte Ltd
01.2010 - 12.2010
Material Coordinator / Pipe Fitter
Jurong Shipyard Pte Ltd
08.2007 - 11.2009
Senior Corporal
National Service – Civil Defence Force
06.2005 - 05.2007
GCE 'N' Level - undefined
Tanglin Secondary School
Primary School Leaving Examination - PSLE - undefined
Pandan Primary School
NITEC - Automotive (Heavy Vehicle)
Institute Technical Education
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