MOHAMED FAREED BIN SOAIDY
Singapore
Summary
To secure a challenging and rewarding role in a reputable organization, utilizing my expertise to drive growth and excellence.
Overview
30
30
years of professional experience
Work History
Manager
The English House Singapore
10.2018 - Current
- Led a high-performing team driving impeccable service and hospitality
- Built strong relationships, ensuring exceptional customer experience with staff and guests, ensuring exceptional customer experiences
- Fostered strong relationships with staff and guests through effective complaint handling, documentation and acknowledgement of compliments
- Enforced quality standards in food presentation, beverages and service
- Maintained high standards of personal hygiene and presentation among employees
- Conducted daily briefings, training to ensure consistent standards
- Collaborated with reception to manage guest flow and optimize seating
- Conducted daily inspections of the restaurant (front and back of house) to ensure cleanliness, maintenance, and equipment functionality
Operations Manager
Wild Honey All Day breakfast
12.2013 - 08.2018
- Company Overview: Wild Honey @Mandarin Gallery, Wild Honey @Scotts Square
- Awarded 'Best Brunch Restaurant' (Asia One People's Choice 2015) for Wild Honey Group
- Received 'Best Brunch Spot' (Chope diners Choice awards 2015) for Wild Honey group
- Implemented restaurant standards and benchmarks to drive revenue growth and reduce costs, including food and beverage, manpower, supply and utility expenses
- Effectively managed shifts, making informed decisions on scheduling, planning and resource allocation while maintaining product quality and cleanliness standards
- Maintaining accurate operational records, including inventory, sales, and cash-on-hand reports
- Ensured consistent delivery of high-quality customer service across all areas of the restaurant
- Oversaw hiring, supervision, and development of employees, fostering a productive and efficient team
- Wild Honey @Mandarin Gallery, Wild Honey @Scotts Square
Manager
Harry's International Pte Ltd
01.2011 - 11.2013
- Spearheaded business growth, driving increased turnover within the CBD District Bar & Restaurant cluster
- Analyzed sales, planned events with Marketing Team and generated detailed reports
- Managed multiple outlets, adhering to bar & restaurant standards and benchmarks
- Managed daily operations, ensuring consistency and precision
- Maintained a safe and healthy work environment adhering to legal standards
Group Operation Manager
Octopus Concepts & Franchise Pte Ltd
09.2007 - 12.2010
- Oversaw daily operations across multiple outlets
- Developed and executed targeted F&B marketing and promotions strategies for the CBD District
- Coordinated private and corporate events
- Ensured adherence to food and beverage hygiene Standard Operating Procedures
- Prepared pre-opening and operational guides for new outlets
Assistant Manager
Republic Spore Yacht Club
01.2005 - 08.2007
- Implemented and maintained standardized procedures for exceptional service
- Oversaw daily operations of restaurant
- Conducted daily wine inventory management to ensure optimal stock levels
- Trained staff on: Proper handling and usage of chinaware, flatware and glassware, Effective upselling techniques through suggestive selling
Club Manager
Strumms Entertainment
01.2002 - 01.2004
- Oversaw daily club operations, ensuring seamless execution
- Managed beverage inventory, stock taking and ordering to optimize resources
- Recruited, trained and developed staff to enhance performance
- Maintained exceptional guest satisfaction by delivering high-quality standards
Manager
Oriental Thai Inn Restaurant
01.2001 - 12.2001
- Managed daily operations of the restaurant
- Developed and implemented new F&B marketing plans
- Coordinated catering service for private events and functions
- Recruited and trained staff members
Manager
The Grill Room (Western Fine Dine Restaurant and Bar)
01.1995 - 01.1999
- Company Overview: Manila-Philippines
- Managed daily restaurant and bar operations
- Trained staff in fine dining service efficiency and etiquette
- Ensured adherence to Standard Operating Procedures
- Completed a comprehensive 6-month Tagalog language course
- Manila-Philippines
Education
N Level -
Telok Kurau Secondary
1984
PSLE -
Fowlie Primary School
1980
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Relationship building
- Staff development
- Shift scheduling
Nric
S6837045-J
Personal Information
- Date of Birth: 10/01/68
- Nationality: Singapore
Coursework
- WSQ Food Hygiene Course (Refresher), 2017
- WSQ Certificate in Food & Beverage, 2012
- WSQ Prepare & Serve Alcoholic Beverages, 2012
- WSQ Provide Wine Service, 2012
- WSQ Process Payments, 2012
- Advanced Raptor Training, 2011
- Comprehensive Language (Tagalog) Course, 1995, Manila-Philippines
Timeline
Manager
The English House Singapore
10.2018 - Current
Operations Manager
Wild Honey All Day breakfast
12.2013 - 08.2018
Manager
Harry's International Pte Ltd
01.2011 - 11.2013
Group Operation Manager
Octopus Concepts & Franchise Pte Ltd
09.2007 - 12.2010
Assistant Manager
Republic Spore Yacht Club
01.2005 - 08.2007
Club Manager
Strumms Entertainment
01.2002 - 01.2004
Manager
Oriental Thai Inn Restaurant
01.2001 - 12.2001
Manager
The Grill Room (Western Fine Dine Restaurant and Bar)
01.1995 - 01.1999
N Level -
Telok Kurau Secondary
PSLE -
Fowlie Primary School
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