Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Mohamed Azri

Mohamed Azri

Summary

Dynamic and results-driven professional with extensive experience in hospitality and retail, notably at Shangrila Singapore. Proven customer service skills and teamwork mindset, adept at enhancing guest experiences and managing operations efficiently. Recognized for creative solutions in high-pressure environments, ensuring seamless event coordination and exceptional service delivery.

my strength is learning more enhance skill and technology system in security industry. every security site has a different system. im a fast learner.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lobby Lounge(F&B Specialist)

Shangrila Singapore
12.2018 - 06.2019

- Taking orders,preparing serving food and beverages,ensuring timely and efficient service.

- Answering guests inquiries,directing guests to different areas of the hotel and addressing guest needs.

- Ensuring the area is clean,tidy and well maintained and setting up for diffrent events or seating arragements.

- Following checklists to ensure the lounge is properly set up or closed for business.

- Processing payments and ensuring accurate record keeping.

Retail Assistant

Sketchers
04.2018 - 05.2018

- Greeting customers,assisting with product selection,answering question and addressing concerns.

- Assisting with inventory counts,product placement and stock rotation.

- Performing basic administrative tasks like filling,data entry and answering phone calls.

- Processing sales,handling cash and card payments,applying discounts and issuing receipts.

- Restoking shelves,maintaning product displays and ensuring store is clean and organized.

Senior Captain

Orchard Hotel
01.2023 - 10.2023

- Handling Part timer in Banquet Operation

- Serve Food and drinks to customer

- Coordinate with Relevant department in organizing functions.

- Stock taking of Banquet items

- Liasone with VIPs/Celebrity arrival and acommodation

Warehouse Assistant

Lazada
04.2019 - 07.2024

- Managing stock and inventory

- Processing invoice and quotation

- Scan barcode to register item in a appropriate slot.

- Packing items for dispatch local/globally

- Maintain items listing for yearly audit

- Proposal of annual budget for warehouse operations.

Team Leader Banquet

Pan Pacific Orchard
02.2024 - 06.2024

- Handling Part timer in Banquet Operation

- Serve Food and drinks to customer

- Coordinate with Relevant department in organizing functions.

- Stock taking of Banquet items

- Liasone with VIPs/Celebrity arrival and acommodation

Security Officer

Henderson Security Services
07.2024 - Current

- Verifying identities,issuing passses and ensuring unathorized access is prevented

- Checking bags,packages and individuals at entrances and checkpoints.

- Regularly inspecting premises and monitoring for suspicious activity or pontential threats.

- Keeping records of incidents,observation and visitor logs.

- Responding to alarms,disturbances and emengencies, ensuring the safety of the employees and visitors.

Education

GCE 'N' Level, Ping Yi Secondary School
12.2011

NITEC IN INFOCOMM TECHNOLOGY, ITE College Central
03.2014

HIGER NITEC IN BUSINESS INFO SYSTEM, ITE College East
03.2016

Skills

  • Customer service skills
  • Teamwork mindset
  • Interpersonal and Communication Skills
  • Creative solutions
  • Integrity in work related
  • Work Commitment and Communication

Certification

  • Access Control Management -2(Jul 2024)
  • Guard and Patrol -1(Jul 2024)
  • Workplace Safety and Health for Food and Beverage Operations -2(May 2023)
  • Food Safety and Hygiene -1(Jan 2023)
  • Threat Observation(Mar 2020)
  • Guard and Patrol (Mar 2020)
  • Implement Operations for Service Excellence(Dec 2018)
  • Project a Positive and Professional Image(Dec 2018)
  • Demonstrate the Service Vision(Dec 2018)

Languages

English
Intermediate (B1)
Malay
Upper intermediate (B2)

Additional Information

Superior Reference: Senior Team Learder Muhammad Raihan, Contact number: 88209807

Timeline

Security Officer - Henderson Security Services
07.2024 - Current
Team Leader Banquet - Pan Pacific Orchard
02.2024 - 06.2024
Senior Captain - Orchard Hotel
01.2023 - 10.2023
Warehouse Assistant - Lazada
04.2019 - 07.2024
Lobby Lounge(F&B Specialist) - Shangrila Singapore
12.2018 - 06.2019
Retail Assistant - Sketchers
04.2018 - 05.2018
GCE 'N' Level - ,
NITEC IN INFOCOMM TECHNOLOGY - ,
HIGER NITEC IN BUSINESS INFO SYSTEM - ,
Mohamed Azri