Mohamat Zulkifle Bin Amat Sukor
Guest Relations
Singapore
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
19
19
years of professional experience
Work History
Air Canada Concierge
Air Canada
04.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Guest Relation Officer
JETQUAY PTE LTD
05.2022 - Current
- Company Overview: (CIP TERMINAL)
- Guest Relation Officer
- (CIP TERMINAL)
Airport Representative
DOWNTOWN TRAVEL SERVICE PTE LTD
09.2014 - 04.2022
- Airport Representative
- Reason for leaving: Looking for better opportunity
Flight Attendant
TIGERAIR SINGAPORE PTE LTD
05.2011 - 07.2014
- Flight Attendant
- Reason for leaving: Looking for ground job
Casino Security Officer
RESORT WORLD SENTOSA
02.2010 - 04.2011
- Casino Security Officer
- Salary: $1700/mth (without allowance)
- Reason for leaving: Seeking better opportunity
Screening Officer
CERTIS CISCO PTE LTD
09.2008 - 01.2010
- Screening Officer at Singapore Changi Airport (Terminal 1)
- Salary: $750/mth (without allowance)
- Reason for leaving: Seeking better opportunity
Screening Officer
AETOS Security Management
10.2005 - 08.2008
- Screening Officer at Singapore Changi Airport (Terminal 1)
- Salary: $900/mth (without allowance)
- Reason for leaving: Company taken over
Education
Private O Level - Higher Malay & English Language
Private Candidate
Singapore 12.2003
O Levels - Science, History, Malay Language
Yio Chu Kang Secondary School
Singapore 12.1998
N Level - English, Mathematics, Science, History, Malay Lang
Yio Chu Kang Secondary School
Singapore 12.1997
NTC -2 - Wafer Fabrication
Institute Technical Education
Yishun Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesia
Bilingual or Proficient (C2)
Timeline
Air Canada Concierge
Air Canada
04.2024 - Current
Guest Relation Officer
JETQUAY PTE LTD
05.2022 - Current
Airport Representative
DOWNTOWN TRAVEL SERVICE PTE LTD
09.2014 - 04.2022
Flight Attendant
TIGERAIR SINGAPORE PTE LTD
05.2011 - 07.2014
Casino Security Officer
RESORT WORLD SENTOSA
02.2010 - 04.2011
Screening Officer
CERTIS CISCO PTE LTD
09.2008 - 01.2010
Screening Officer
AETOS Security Management
10.2005 - 08.2008
Private O Level - Higher Malay & English Language
Private Candidate
O Levels - Science, History, Malay Language
Yio Chu Kang Secondary School
N Level - English, Mathematics, Science, History, Malay Lang
Yio Chu Kang Secondary School
NTC -2 - Wafer Fabrication
Institute Technical Education
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