Mohamad Yuslan Abdullah
Singapore
Summary
Adaptable professional with 13+ years of experience and a proven knowledge of buyer awareness, customer loyalty, and in-store promotions. Aiming to leverage my skills to successfully fill the Sales Associates role at your company. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Mad Parfumer
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Recommend Best selling Scents to customer
- Giving out samples to bring in customer
- Manning store and kiosk
Senior Sales Associate
Ralph Lauren
03.2024 - 07.2024
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Coordinated closely with supply chain teams to ensure accurate delivery schedules were met without compromising on quality or cost-effectiveness measures.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
Senior Sales Associates
Guess sg pte ltd
08.2018 - 01.2024
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Demonstrate use or operation of merchandise
- Place special orders or call other stores to find desired items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Help customers try on or fit merchandise
- Bag or package purchases, and wrap gifts
- Take photographs of displays or signage
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display
- Develop ideas or plans for merchandise displays or window decorations
- Dress mannequins for displays
- Select themes, lighting, colors, or props to be used
- Attend training sessions or corporate planning meetings to obtain new ideas for product launches
- Train new staff and manage part timer.
Second store in charge
Miniso
03.2018 - 08.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Establish and implement policies, goals, objectives, and procedures for their department
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Keep records of purchases, sales, and requisitions
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Demonstrate use or operation of merchandise
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase or rental
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Estimate and quote trade-in allowances
- Help customers try on or fit merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Estimate quantity and cost of merchandise required, such as paint or floor covering
- Bag or package purchases, and wrap gifts
- Estimate cost of repair or alteration of merchandise
- Rent merchandise to customers.
Sales Associates
Fossil
11.2012 - 12.2015
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Demonstrate use or operation of merchandise
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase or rental
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Help customers try on or fit merchandise
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Estimate cost of repair or alteration of merchandise.
Sales Associates
Bata shoes
01.2010 - 12.2012
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Demonstrate use or operation of merchandise
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase or rental
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Help customers try on or fit merchandise
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Estimate cost of repair or alteration of merchandise
- Rent merchandise to customers.
Sales Associates
The watch house
01.2007 - 12.2010
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Demonstrate use or operation of merchandise
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase or rental
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Help customers try on or fit merchandise
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Estimate cost of repair or alteration of merchandise
- Adjust sizes or positioning of timepiece parts to achieve specified fit or function, using calipers, fixtures, and loupes
- Tighten or replace loose jewels, using watchmakers' tools.
Education
Certificate - Retail operation
Singapore institute of retail studies
Singapore, Singapore08.2014
High School Diploma -
Guangyang Secondary School
Singapore, Singapore12.2000
High School Diploma -
Chong Li Primary
Singapore, Singapore12.1997
Skills
- English
- Malay
- Basic Mandarin speaking
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Outgoing Personality
- Cash Handling
- Cash Register Operation
- Verbal/written communication
- Stocking and Receiving
- Store Opening and Closing
- Sales expertise
- Product Sales
- Merchandising knowledge
- Upselling
- Building rapport
- Merchandise Display
Certification
- Workplace literacy (writing) Level 4
- Workplace Numeracy Level 4
- Workplace Literacy (listening) Level 6
- Workplace Literacy (reading) Level 5
- Apply Security practices
- Cultivate productivity and innovative mindset
- Work effectively in the retail environment
- Perform stock control operation
- Perform product demonstration
- Sell products and services
References
References available upon request
Languages
English
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Indonesian
Intermediate (B1)
Timeline
Sales Associate
Mad Parfumer
07.2024 - Current
Senior Sales Associate
Ralph Lauren
03.2024 - 07.2024
Senior Sales Associates
Guess sg pte ltd
08.2018 - 01.2024
Second store in charge
Miniso
03.2018 - 08.2018
Sales Associates
Fossil
11.2012 - 12.2015
Sales Associates
Bata shoes
01.2010 - 12.2012
Sales Associates
The watch house
01.2007 - 12.2010
Certificate - Retail operation
Singapore institute of retail studies
High School Diploma -
Guangyang Secondary School
High School Diploma -
Chong Li Primary
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