Mohamad Rafi Mohamad Jabar
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Keen on gaining more experiences to advance my career in the industry.
Overview
10
10
years of professional experience
Work History
Data Center System Operator
IBM GLOBAL SERVICES
07.2023 - Current
- Assist Support team on batch job and system recovery
- Monitor network events on Tivoli Netcool
- Escalate detected alerts and the severity level to the Support & Incident team when necessary
- Update incident tickets and operation logs
- Submit, rerun, hold, and cancel jobs via SAP Logon job scheduling console
- Creating and applying for vendor VAS (visitor access system) and building access
- Perform data backup on servers
- Escorting vendors and conducting site checks.
- File And Print Admin Duties
- File And Folder access management
Deskside Support Engineer
Nityo Infotech
06.2023 - 07.2023
- Addressing user tickets regarding hardware, software and networking
- Walking customers through installing applications and computer peripherals
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level support
- Follow up with users to ensure their systems are functioning
- Ask targeted questions to diagnose problems
- Assisting in other matters when required by clients.
Senior Security Officer
Sintec Security
02.2019 - 04.2023
- Ensuring tenants and the public adhere to building rules and regulations
- Monitoring of CCTV for any unlawful acts in building
- Patrolling premises to deter crimes and ensuring tenants safety
- Carrying out minor technical troubleshooting during power outages
- Assisting the authorities with ongoing investigations.
Security Officer
Eagle 'I' Security
11.2017 - 09.2018
- Traffic control
- Intercom residents for visitors/delivery
- Patrolling estate
- Communicating with residents in they breach estate rules
- Escorting of contractors/authorities to certain locations
- Assisting estate's management on other matters: Handling incidents in a calm yet efficient manner.
Security Officer
Acastes Security Services
07.2016 - 01.2017
- Access control for vehicles/walk in
- Enforcement of parking related matters
- Patrolling estate
- Troubleshooting minor power outages
- Escorting contractors within estate
- Handling incidents in a calm and efficient manner
- Assisting management on other matters.
Warehouse/Delivery Assistant
Sitoca Pte Ltd
03.2015 - 05.2015
- Setting up of mobile laptop charging stations at schools
- Installing of school furniture such as desks and chairs on site
- Assisting in deliveries to schools island wide
- Uninstalling charging stations for recycling.
Security Officer
Triple 'S' Protection
08.2015 - 01.2015
- Operating X Ray machine at entrance
- Access control
- Command Center duties (Monitoring of CCTV and Fire Protection Equipment)
- Escorting of engineers on certain levels that require authorization from management
- Patrolling of premise.
Education
N level -
North View Secondary School
12.2009
Skills
- Skillful
- System monitoring
- Data Center Operations
- Backup and recovery
- Incident Response
- Time Management
- Multitasking
Personal Information
- Place of Birth: Singapore
- Title: IT System Operator
- Date of Birth: 10/08/93
- Nationality: Singaporean
- Driving License: 2B
Hobbies and Interests
- Gaming on pc.
- Riding.
- Learning new skills.
Timeline
Data Center System Operator
IBM GLOBAL SERVICES
07.2023 - Current
Deskside Support Engineer
Nityo Infotech
06.2023 - 07.2023
Senior Security Officer
Sintec Security
02.2019 - 04.2023
Security Officer
Eagle 'I' Security
11.2017 - 09.2018
Security Officer
Acastes Security Services
07.2016 - 01.2017
Security Officer
Triple 'S' Protection
08.2015 - 01.2015
Warehouse/Delivery Assistant
Sitoca Pte Ltd
03.2015 - 05.2015
N level -
North View Secondary School
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