MOHAMAD NILHAM BIN ALAM SHAH
Pasir Gudang,01
Summary
Driven professional with a track record of enhancing operational efficiency and customer satisfaction at CALIV SDN BHD. Excelled in team leadership and warehouse operations, significantly reducing order errors and boosting inventory accuracy. Skilled in Microsoft Excel and interactive communication, adept at fostering positive relationships with major shipping companies and supporting strategic commercial growth. Proven skills in pulling, inspecting and packaging items for shipment to domestic and international destinations. Successful at operating equipment, maintaining safety and promoting good relations with clients. Logical Transportation Manager with [Number]-year background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management and verbal communication talents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shipping Manager
CALIV SDN BHD
KEMPAS,JOHOR BAHRU, MALAYSIA (Remote)
03.2022 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Built commercial strategies with management to grow existing accounts, penetrate new customers and markets and launch new products.
Food Service Worker
MC DONALDS
MALAYSIA
05.2021 - 07.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Retail Sales Associate
HUNDRED
MALAYSIA
01.2019 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
UNIVERSITI JOHOR BAHRU
JOHOR MALAYSIA03.2022
No Degree - SPM
SMK TAMAN MEGAH RIA
MALAYSIA02.2019
Skills
- Team Leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse Operations
- Microsoft Excel
- Staff Leadership
- Invoicing understanding
- Presentation
- Warehouse Safety
Certification
- CPDW - Certified Professional in Distribution and Warehousing
Languages
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Shipping Manager
CALIV SDN BHD
03.2022 - Current
Food Service Worker
MC DONALDS
05.2021 - 07.2022
Retail Sales Associate
HUNDRED
01.2019 - 09.2021
High School Diploma -
UNIVERSITI JOHOR BAHRU
No Degree - SPM
SMK TAMAN MEGAH RIA