Mohamad Nasser Abdul Jalil
Singapore
Summary
Experienced professional with a strong background in customer service and client relationship management. Skilled in leading and supervising teams to ensure smooth operations and top-notch service. Proven ability to resolve customer issues quickly and efficiently, leading to improved satisfaction and loyalty. Effective communicator dedicated to surpassing customer expectations and driving business growth.
Overview
29
29
years of professional experience
Work History
Branch Manager
Treknology3 Pte Ltd
07.2020 - Current
- Manning sport shop dealing with bicycles, accessories.
- One of the top Brand in USA TREK bikes.
- Inventory, POS, customer emails, procurement, customer service.
Senior Customer Service Agent
Delta Air Lines
07.1996 - 09.2019
- Working shifts to accommodate flights timing.
- Dealing with check-in counter, ticketing, CIQ, CIP, VIP, answering phone calls and reservation, delay handling, emergencies crash handling, hotel handling, customer handling, baggage services, ramp services, inflight services and safety.
Education
GCE O levels -
Monks Hill Secondary School
12.1989
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Team supervision
- Relationship building and management
- Client relationship management
- Relationship management
- Strong team-builder
- Verbal/written communication
- Employee development
- Decision-making
- Proficient in MS office
- Sales expertise
- Friendly
- Approachable
Other Activities
Cycling enthusiast. I enjoy sport, traveling, listening to music and sharing a great meal with friends.
References
NIL
Timeline
Branch Manager
Treknology3 Pte Ltd
07.2020 - Current
Senior Customer Service Agent
Delta Air Lines
07.1996 - 09.2019
GCE O levels -
Monks Hill Secondary School