Dynamic Spa Manager with a proven track record at Club Sahwadee Spa, excelling in staff management and spa operations. Expert in employee coaching and performance evaluations, significantly enhancing customer satisfaction. Skilled in budget planning and upselling services, adept at analyzing customer feedback to drive improvements. Demonstrates exceptional leadership and interpersonal skills, ensuring top-notch service standards.
Hi, I’m
Mohamad Khairuddin Khalek
Singapore
Summary
Work History
Comfort Delgro
Taxi Driver
Job overview
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Maintained clean and comfortable vehicle for optimal passenger experience.
- Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
- Upheld high standards of cleanliness, sanitation, and service.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Ensured safety, conducted vehicle maintenance checks before and after shifts.
- Fostered positive working environment by supporting fellow drivers with route planning.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
Club Sahwadee Spa
Spa Manager
Job overview
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
Fedex
Courier
Job overview
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Education
Mayflower Secondary School
Nil from General Studies
12.1992
University Overview
Skills
- Staff management
- Spa operations
- Employee coaching
- Performance evaluations
- Upselling services
- Customer feedback analysis
- Budget planning
Timeline
Taxi Driver
Comfort Delgro
Mayflower Secondary School
Nil from General Studies
Spa Manager
Club Sahwadee Spa
Courier
Fedex
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