Summary
Overview
Work History
Education
Skills
Football
Languages
Timeline
Generic

Mohamad Isa Bin Mohamad Ridzuan

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Shaw Theatre. Adept in inventory management and problem-solving, I excel in creating efficient, safe work environments. My commitment to quality control and team building has consistently improved service delivery, making me a valuable asset to any customer-focused team.

Developed technical expertise and problem-solving skills in high-pressure, safety-focused industrial setting. Transitioning to new field, bringing strong analytical abilities and commitment to operational excellence. Seeking to leverage these transferrable skills in new and challenging environment.

Professional with strong background in industrial treatment processes, prepared for this role. Proven ability to achieve impactful results through effective team collaboration and adaptability to dynamic environments. Skilled in operating and maintaining complex machinery, ensuring safety protocols, and optimizing production efficiency. Recognized for reliability, attention to safety, and capacity to drive continuous improvement.

Overview

1
1
year of professional experience

Work History

Shaw Theatre

Customer Service Officer
08.2024 - Current
  • Ensured safety compliance by following company protocols and conducting regular inspections of the treating area.
  • Facilitated training sessions for new hires, sharing expertise on industry standards, best practices, and safety protocols for treaters.
  • Conducted thorough assessments of treatment areas before starting projects to identify potential challenges or risks.
  • Monitored project progress closely, adjusting treatment plans as needed to ensure timely delivery while maintaining high quality standards.
  • Provided exceptional customer service, building strong relationships with clients through regular communication updates on project progress.
  • Followed safety protocols while handling hazardous materials.
  • Increased customer satisfaction with timely and effective treatment services.
  • Made sure that products were produced on time and are of good quality.

Challenger Technologies Pte Ltd

Customer Services Staff
01.2024 - 05.2024
  • Ensure each customer is provided with exceptional service
  • Promote a proactive approach to exceeding customer expectations
  • Set a positive example by demonstrating excellent attendance and productivity
  • Assist in controlling inventory by replenishing products on a daily basis
  • Report customer suggestions to supervisors on a daily basis
  • Clean and straighten the store throughout the day
  • Continually work to gain a high level of product expertise
  • Promote a safe work environment

Education

No Degree - NITEC in Business And Services

ITE College Central
2 Ang Mo Kio Dr, Singapore 567720
02-2025

No Degree - Secondary School

Bendemeer Primary School
91 Bendemeer Rd, Singapore 339948
12-2022

Primary School

Stamford Primary School
1 Victoria Ln, Singapore 198423
12-2018

Skills

  • Equipment Cleaning
  • Team building
  • Product Inspection
  • Time management abilities
  • Inventory Management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Punctuality
  • Critical Thinking
  • Quality Control
  • Adaptability
  • Precision measurement

Football

i play football passionately, i play every Sunday with my team against other teams in futsal, i have always dreamed to be a football player 1 day and play for my country, i have played it since i was 8 years old and have enjoy learning new skills and techniques 

Languages

Indonesian
Intermediate (B1)
Malay
Intermediate (B1)

Timeline

Shaw Theatre

Customer Service Officer
08.2024 - Current

Challenger Technologies Pte Ltd

Customer Services Staff
01.2024 - 05.2024

No Degree - NITEC in Business And Services

ITE College Central

No Degree - Secondary School

Bendemeer Primary School

Primary School

Stamford Primary School
Mohamad Isa Bin Mohamad Ridzuan