MOHAMAD IDZWAN BIN ADZALLI

Trained on A350 , A330

• Conduct pre-departure briefings to align the team on safety procedures, service standards, and flight-specific details.
• Led a team of 9 cabin crew members, ensuring effective coordination, clear communication, and smooth in-flight operations.
• Supervised and motivate crew, fostering a professional environment to enhance service delivery and operational efficiency.
• Conduct regular performance reviews (Open/Close checks), delivering constructive feedback to support continuous development and enhance team performance.
• Assigned and managed crew rest periods in accordance with company procedures and operational requirements.
• Ensured full compliance with all onboard safety, health, in-flight service and hygiene standards throughout the flight.
• Maintained continuous communication with the flight deck crew for pre-departure coordination and in-flight updates.
• Greetings and Welcoming Business, Premium Economy and Economy Class passengers, delivering a warm and professional welcome.
• Deliver quality Finnair / Qantas in-flight services efficiently and supporting company revenue goals.
• Ensure passengers comfort and well-being, responding promptly and attentively to individual needs and concerns when needed.
• Made clear, timely, and reassuring inflight announcements to keep passengers informed and engaged.

• Facilitate efficient check-in processes using the Discover ASR app, including mobile key activation and resident onboarding.
• Educate residents on the Discover ASR app features, such as mobile access, message boards, and community engagement tools.
• Fostered a vibrant community culture by encouraging resident participation in shared spaces, social events, and networking activities.
• Respond to a wide range of resident inquiries related to facilities, services, registration, and local information on shopping, banking, dining, entertainment, and events.
• Conduct engaging tours for current and prospective residents, as well as corporate partners, highlighting lyf’s unique co-living concept and amenities.
• Delivered training sessions and onboarding orientations for new colleagues, ensuring thorough understanding of company procedures, service standards, and operational protocols.
• Mentored new team members to support a smooth transition into their roles, fostering confidence and strong team integration.
• Participate in hotel sustainability initiatives, contributing to eco-friendly practices and promoting a greener guest experience.

• Managed guest check-in and check-out processes efficiently, ensuring a smooth and welcoming experience.
• Addressed guest feedback and concerns promptly and effectively, maintaining high satisfaction levels.
• Oversaw VIP guest arrivals and departures, providing personalized attention and service.
• Coordinated and multitasked various duties in a fast-paced environment, maintaining composure and efficiency.
• Delivered exceptional guest experiences through clear communication and strong problem-solving skills.
• Resolved guest complaints swiftly, fostering increased satisfaction and customer loyalty.
• Trained and mentored new team members on customer service excellence and hotel operational procedures.

• Managed incoming and outgoing calls, efficiently handling customer interactions across five distinct campaigns.
• Addressed escalations and gathered customer feedback to resolve issues promptly and improve service quality.
• Developed and nurtured strong client relationships, ensuring high levels of customer satisfaction and retention.

Trained on A350 , A340, A330

• Conduct pre-departure briefings to align the team on safety protocols, service procedures, and flight-specific details.
• Led and supervised a team of 9 cabin crew members, ensuring effective delegation of work positions and management of crew rest periods.
• Ensured strict compliance with all safety standards and regulatory requirements throughout the flight.
• Maintained clear and continuous communication with the cockpit crew regarding pre-departure and in-flight information.
• Warmly welcomed Business and Economy Class passengers, providing attentive and professional service from boarding to arrival.
• Delivered high-quality in-flight services, including duty-free sales management.
• Ensured passenger comfort and safety, promptly addressing individual needs and concerns.
• Made clear, timely, and effective inflight announcements to keep passengers informed and reassured.

Trained on A330 , A321, A320

• Led a team of 4 to 8 cabin crew members depending on the aircraft type, ensuring efficient teamwork and communication throughout the flight.
• Conducted pre-departure briefings to review safety procedures, service standards, and flight-specific information.
• Delegated work positions and managed crew rest periods in compliance with regulatory requirements.
• Ensured strict adherence to all safety standards and protocols onboard.
• Maintained clear communication with the cockpit crew for pre-departure coordination and flight updates.
• Warmly welcomed both Business Class and Economy Class passengers, delivering attentive and professional service.
• Provided high-quality in-flight services, including Buy on Board and duty-free sales.
• Ensured passenger comfort and safety by promptly addressing individual needs and concerns.
• Made clear and effective inflight announcements to keep passengers informed and reassured.

Trained on A320 , A319

• Led a team of 4 cabin crew members, ensuring smooth coordination and communication during flights.
• Conducted pre-departure briefings to review safety procedures, service protocols, and flight-specific information.
• Delegated work positions to optimize service efficiency and compliance.
• Ensured strict adherence to all safety standards and regulatory requirements onboard.
• Maintained effective communication with the cockpit crew for pre-departure and flight updates.
• Warmly welcomed passengers, providing attentive and courteous service.
• Managed Buy on Board and duty-free sales, supporting onboard revenue goals.
• Ensured passengers’ comfort and safety throughout the flight, addressing needs promptly.
• Delivered clear and timely inflight announcements to keep passengers informed and reassured.

• Reported directly to the Room Reservation Manager, supporting daily operations.
• Handled incoming calls related to room enquiries and reservations with professionalism and efficiency.
• Managed email correspondence and escalated issues promptly to the relevant departments.
• Ensured all supporting documents were accurately received and forwarded to the Front Office department in a timely manner.
• Actively promoted room upgrades and hotel benefits to maximize revenue through effective upselling techniques.

• Reporting to Guest Relations Manager
• Preparations and serving breakfast and evening cocktails at the club lounge.
• Checking In / Out club floor guests (VIP/CIP).
• Checking of rooms daily before guests arrive.
• Ensuring guests have a memorable and a comfortable stay.
• Delivered exceptional guest service, ensuring satisfaction and resolving concerns promptly.
• Coordinated with departments to fulfill guest requests and enhance overall experience.