Mohamad Hanafi Muslim
Summary
Results-driven driver with a proven track record in efficient route navigation and customer service. Committed to timely deliveries and enhancing customer satisfaction.
Dependable driver with over five years of experience in logistics and customer service. Exceptional skills in route management, teamwork, and effective communication, consistently achieving high customer satisfaction ratings and improving delivery efficiency.
Dedicated professional with extensive experience in safe driving and customer service. Known for strong time management and route optimization skills, contributing to on-time deliveries and enhanced client relationships.
Overview
16
16
years of professional experience
Work History
Delivery Driver
SRM Logistics
Singapore
08.2021 - Current
- Navigated delivery routes efficiently, ensuring timely and accurate package arrivals.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Maintained vehicle cleanliness and conducted regular inspections for optimal performance.
- Communicated effectively with customers to confirm deliveries and address inquiries.
- Assisted in training new drivers on best practices for route management and customer service.
- Implemented process improvements resulting in reduced delivery times and enhanced customer satisfaction.
- Collaborated with team members to streamline logistics operations and enhance service efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
Waste Disposal Driver
800 Super
Singapore
07.2020 - 08.2021
- Led safe transportation of goods across designated routes, ensuring timely deliveries.
Private Hire Driver
Multiple
Singapore
06.2018 - 07.2020
Coach Bus Driver
AZ Bus
Singapore
07.2010 - 06.2018
- Operated coach buses safely on designated routes, ensuring timely arrivals and passenger comfort.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulatory standards.
- Assisted passengers with boarding and disembarking, addressing inquiries and providing exceptional customer service.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for operational efficiency.
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, comfortable coach environment.
Education
Secondary 4 -
Temasek Secondary School
SingaporeSkills
- Positive attitude
- Customer service
- Valid Driver's license - Class 3 & 4
- Teamwork and collaboration
- Safe driving
- Time management skills
- Loading and unloading
- GPS and route planning
- Route management
- Safe driving record
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Delivery Driver
SRM Logistics
08.2021 - Current
Waste Disposal Driver
800 Super
07.2020 - 08.2021
Private Hire Driver
Multiple
06.2018 - 07.2020
Coach Bus Driver
AZ Bus
07.2010 - 06.2018
Secondary 4 -
Temasek Secondary School