Mohamad Fuad Bin Abdul Aziz

Work History

Technical Manager

Seasafe Marine Limited

12.2023 - 09.2024

Liaised between business and technology units to manage delivery schedules for applications.
Developed suggestions for technical process improvements to optimize resources.
Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Built relationships with customers and community to establish long-term business growth.
Reviewed and identified risks, analyzed controls and tested compliance.
Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Coordinated with external auditors and documented process reviews.
Documented auditing information utilizing corporate system.
Identified and reported audit issues.
Investigated discrepancies discovered during auditing process.
Produced audit reports.
Planned annual audits, evaluating controls across national and international offices.
Prepared and distributed risk and audit reports to appropriate personnel.

Service Manager

Survitec

01.2017 - 12.2023

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and offer available solutions.
Met with customers to discuss service needs and develop effective and practical solutions.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Maintained records of service transactions and customer feedback for future reference.
Hired, trained and supervised team of service staff members to meet business goals.
Resolved customer complaints in professional and timely manner.
Monitored service staff performance and provided feedback for improvement.
Monitored inventory levels and placed orders to replenish stock.
Coordinated with other departments to maintain streamlined and productive workflow.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Training Manager

Medlink Healthcare Group Pte Ltd

01.2015 - 12.2016

Organized and edited training manuals, multimedia visual aids, and other educational materials.
Conducted orientation sessions and organized on-the-job training for new hires.
Trained new hires to perform cross-training exercises with experienced workers.
Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Monitored and evaluated training performance to determine quality and cohesiveness.
Assisted in development of employee assessments to measure training value.
Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
Conducted research and analysis of learning needs of employees to develop targeted training programs.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Reviewed and edited all training materials for accuracy and company policy compliance.
Researched and obtained relevant course materials to achieve training objectives.
Selected and assigned instructors to conduct specific training programs.
Analyzed effectiveness of training programs at all levels and recommended updates.
Conducted training courses.
Directed field training to enhance participants' skills.

Emergency Medical Technician

Unistrong

01.2010 - 12.2015

Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Evaluated patient histories to assess and prioritize levels of care.
Conducted patient intake and triage procedures.
Handled patient transfers from one medical facility to another.
Immobilized patient for placement on stretcher and ambulance transport.
Followed all safety protocols and took necessary precautions while providing care.
Assisted with lifting and moving patients.
Administered CPR, oxygen and other life-saving medical treatments.
Responded to 995 calls for medical emergencies.
Observed patient behavior to report changes to medical personnel.
Collaborated with medical doctors and other healthcare professionals.
Utilized communication devices to maintain contact with Operations Control Centre.
Assessed medical conditions of patients in pre-hospital settings.
Trained in basic life support skills, oxygen therapy, and wound care.
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Administered treatments situations with accuracy, safety and speed.
Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.

Marine Service Technician

FibreCraft Asia Pte Ltd

01.2002 - 12.2009

Completed Inspections and repairs of Life Saving Appliances, Lifeboats and its Launching Appliances.
Responded to and addressed minor and major emergencies aboard ship.
Provided technical support for on-board Life saving equipment.
Extensive knowledge of major Lifeboat, Launching Appliances brands and system.
Versed in SOLAS and IMO requirements.
Visited shipyards to observe work and identify concerns.
Evaluated ongoing work to check progress and maintain pace against schedule demands.
Supervised junior staff team and provided technical assistance and advice to enhance performance and productivity.

Summary

Overview

Work History

Technical Manager

Service Manager

Training Manager

Emergency Medical Technician

Marine Service Technician

Education

Diploma - Operations Engineering Management

High School Diploma -

Skills

Certification

Timeline

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