Mohamad Firdaus Bin Mohamad Hussein
Singapore
Summary
I work precisely, neatly, and with attention to detail. I have outstanding interpersonal and communication abilities, and I know how to make presentations that are both interesting and easy to understand. Working with a dedicated team of talented individuals makes me truly happy. Naturally, I am a highly energetic person who enjoys being on the go and completing tasks in the most effective and efficient manner possible. Some of the factors contributing to my success are my ability to interact with others at all levels, perform well under pressure, be a team player, and manage time effectively.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Delta Air Lines
Singapore
11.2025 - Current
- Enhanced customer satisfaction by resolving inquiries and issues efficiently.
- Collaborated with cross-functional teams to improve service delivery processes.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Helpdesk
One Contact Centre
Singapore
09.2023 - Current
- Liaised with private ambulance services for efficient non-emergency responses.
- Facilitated Level 1 troubleshooting support for engineers.
- Developed streamlined processes for handling help-desk queries and escalations.
- Managed call handling and task prioritization for government calls.
- Assigned engineering teams to relevant projects and sites.
- NobleTech (ST Electronics), Singapore
Helpdesk
One Contact Centre
Singapore
09.2023 - Current
- Liaised with private ambulance services for efficient non-emergency responses.
- Facilitated Level 1 troubleshooting support for engineers.
- Developed streamlined processes for handling help-desk queries and escalations.
- Managed call handling and task prioritization for government calls.
- Assigned engineering teams to relevant projects and sites.
- NobleTech (ST Electronics), Singapore
Critical Ops consultant
Gojek
Singapore
02.2023 - 07.2023
- Collaborated with law enforcement on sensitive case resolutions and liaise with driver and passenger accordingly.
- Singapore
Critical Ops consultant
Gojek
Singapore
02.2023 - 07.2023
- Collaborated with law enforcement on sensitive case resolutions and liaise with driver and passenger accordingly.
- Singapore
Warehouse Assistant Supervisor
Enviroplug
11.2021 - 10.2022
- General warehousing duties
- Daily report of supervision
- Operate Forklift
- Changi
Warehouse Assistant Supervisor
Enviroplug
11.2021 - 10.2022
- General warehousing duties
- Daily report of supervision
- Operate Forklift
- Changi
Education
WPLN Level 5 and above - undefined
British Council
Singapore11.2021
PSLE - undefined
Madrasah Wak Tanjong Al islamiah
Singapore11.2017
Skills
- Microsoft Excel
- Customer service
- Ability to work under pressure
- Good time management skills
- Microsoft Office
- Ability to communicate with people of all levels
- Colleague & Subordinate engagement skills
- Qualities
- Communication
- Teamwork
- Problem-solving
- Time management
Languages
English
Bahasa Indonesia
Bahasa Melayu
Personal Information
- Date of Birth: April 12, 2001
- Nationality: Singaporean
- Driving License: Forklift License
- Visa Status: Singaporean
References
- Elyandi, NobleTech, +65 8026 7414
- Andrea, ST Electronics, +65 9724 0510
References
- Elyandi, NobleTech, +65 8026 7414
- Andrea, ST Electronics, +65 9724 0510
Timeline
Customer Experience Specialist
Delta Air Lines
11.2025 - Current
Helpdesk
One Contact Centre
09.2023 - Current
Helpdesk
One Contact Centre
09.2023 - Current
Critical Ops consultant
Gojek
02.2023 - 07.2023
Critical Ops consultant
Gojek
02.2023 - 07.2023
Warehouse Assistant Supervisor
Enviroplug
11.2021 - 10.2022
Warehouse Assistant Supervisor
Enviroplug
11.2021 - 10.2022
WPLN Level 5 and above - undefined
British Council
PSLE - undefined
Madrasah Wak Tanjong Al islamiah