Mohamad Fauzi Mohamad

• Accomplished multiple tasks within established timeframes.
• Managed public and MP feedback, addressed system issues, implemented system enhancements, and developed internal Operations Policies.
• Conducted data analysis, developed and implemented an internal workstream that identified and recovered overpaid subsidies and improving financial accuracy.
• Operationalised new policy announcements, ensuring effective implementation and compliance across the organisation.
• Received internal recognition (SPOT, HIP awards) for contributions and successful project delivery.

• Established effective relationships with key stakeholders both internally and externally (Preschools) for increased collaboration opportunities.
• Main lead for problem resolution relating to systems, successfully reducing open tickets of systems issues raised by over 50%
• Co-Lead cross-functional collaboration through Jira ticketing, ensuring vendors addressed and resolved system issues within defined the service standards
• Co-lead system enhancement relating to the promotion of child from Nursery 2 to Kindergarten 1 and ensuring that the application of subsidy relating to the promotion goes smoothly.
• Held secretariat of the ECDA Awards recognising preschools leader in Singapore and part of the planning committee of the ECDA Convention for 2022 and 2023 handling venue logistics and budget management to ensure event success.

• Handled GST questions from all industries at the counter, over the telephone and via email.
• Provide assistance to taxpayers on clarification of tax practices, application of tax laws and assessments.
• Handle referral enquiries and provide education on GST matters to GST-registered/non-GST registered businesses.
• Conduct seminars on e-Filing of GST returns for GST-registered businesses.
• One of the panelist of GST seminars handling GST tax application and treatments.
• GST website editor for tax treatments and applications.
• Awarded the IRAS shine under the frontline category for excellence service rendered to taxpayers and was featured as one of the unsung hero for service excellence representing IRAS for the public service week in 2012.

• Managed multiple high-priority projects simultaneously, maintaining exceptional attention to detail and delivering results on time.
• Conduct desk audits on taxpayers to deter non-compliance and improve voluntary compliance.
• Reviewed the Assisted-Self Kit (ASK) for review of GST compliance and voluntary compliance.
• Educate taxpayers for non-compliance on GST returns submission.
• Provide rulings for complex GST treatments specifically for unique business model.
• Maintained strict confidentiality while handling sensitive taxpayer's information during all phases of the auditing process.