Moganambiga Murugayah

• Results-driven professional skilled in designing modular and full qualification course proposals and securing SSG approvals for innovative training solutions. Experienced in creating and reviewing courseware for the hospitality industry. Adept at collaborating with stakeholders to deliver empowering learning experiences and drive organisational success, with a passion for leveraging innovation and ensuring excellence.

Key Responsibilities:

• Course Design and Development: Manages end-to-end process for course proposals and courseware development. Integrating Generative AI tools for content creation and quality assurance.
• Stakeholder Collaboration: Establishes professional partnerships with trainers and developers, clients, and internal teams for seamless project delivery.
• Trainer Engagement: Facilitates trainer engagement initiatives, updates trainers on sector trends, improves trainer satisfaction, and reduces course evaluation complaints.
• Work Instruction: Develops Standard Operating Procedures for learning solution operations.
• Project Management: Creates contextualised training courseware materials and performs monthly Quality CVRRs.

Achievements:

• Exceeded course material quality checks.
• Pioneered integration of generative AI tools into courseware development.
• Enhanced communication with Associate Trainers.
• Led team-building initiative, "Healthier SSD" showcased strong leadership & team engagement capabilities.

• Conduct training courses and prepare videos for long-term use
• Develop departmental systems and procedures to better align workflow processes
• Research and obtain relevant course materials to achieve training objectives
• Evaluate success of training programs and recommend improvements to upper management to enhance effectiveness
• Train staff during demonstrations, meetings, conferences, and workshops
• Creating training documentation to improve employee’s performance by following syllabus that need to be fulfilled
• Introduce video-based system as new method of training and development in organization that has increased efficiency and effectiveness of learning especially within employees during pandemic situations

• Maintained and organized shared drives, documents, and spreadsheets in Microsoft Teams
• Answered GM official phone calls
• Coordinated international and domestic travel logistics
• Updated spreadsheets for meeting and stakeholder’s reports
• Created presentations for weekly, quarterly, and yearly company reports and shared insights and recommendations with board and all department heads
• Handled incoming mail, bills and invoices
• Booked meeting rooms, communicated with internal departments, vendors, and contractors

• Conducting Front line staffs' job evaluation analysis and field training
• Liaising with Area coach and Restaurant managers in accessing employees on regular store visit to identify training and development needs as well as mainly focusing on: On- Board
• Conducting workshop training to individuals and groups of employees on monthly and quarterly basis; Guest Mania Workshop
• Training Road map is established per cluster and that training calendar is being updated and training schedules are marked
• Compiling and presenting information report to higher management
• Development of digital training aids and materials for team members
• Supervising and monitoring progress made via training programs
• Ensuring employees receive internal training certification
• Designing and assessing training workshops
• Conducting training Audits

• Educating customers and branch staffs on digital mobile apps technology and online banking facilities
• Handling inquiries of walk - in customers on mobile banking products & services over 50 customers per day
• Attending to customer's queries and complaints regarding mobile app
• Follow-up on any outstanding customer service issues

• Actively generating sales revenue and business development activities through cold calling over 50 to 100 leads per day to existing potential customers of Citibank's products and services to meet individual and team sales goals
• Provide appropriate and accurate professional advice and directions to customers pertaining to their inquiries on unsecured loans
• Provide prompt and professional services to new and existing customers on their bank accounts
• Ensuring all other customer's needs and enquirers are attended to satisfactorily - Receiving and processing of all in-coming and out-going e-mails
• Provide regular reports and pipelines updates to team leader and management

• Work closely with Senior Executives and General Manager – Student Support services and generating daily report coordination and follow-up plan
• Offer letters - Analyzing student's prior qualification to creating and issue over 20 per day acceptance offer letter for International and local students
• Applied effective time management techniques to meet tight deadlines
• Developed and maintained courteous and effective working relationships
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution