Mogan Sangirin

MRB/MRRT Focal (Dec 2025 to Current Date)

• Responsible for SAP QN data completeness for their area
• Validates and clarifies defect type, problem description, assembly, and subassembly
• Provides feedback to the Originator on missing or incorrect information.
• Ensures Supplier ID, supplier name, serial number/date code and supporting evidence.
• Sets QN priority per the Prioritization Criteria Matrix
• Validates and updates QN's as required.
• Assigns a 2035 “Corrective Action/Engineering Change Required” task when a corrective action is required and assigns an owner to resolve the issues.
• Drives containment and assigns Manufacturing Engineers if needed to submit stock purge.
• Assigns Supplier Quality Engineer to investigate possible supplier-related QN's.
• Assigns Logistics Quality Engineer to investigate possible Logistics-related QN's.

Test Technician (July 2023 to June 2025)

• To understand and perform testing for different types of manufacturing chamber including PVD, CVD, Pre-Clean, Charger and DEGAS.
• Following Mayan procedures to initiate testing for all type of chambers.
• Identify the configuration and its function during testing.
• Collaborate with Manufacturing Engineers to perform troubleshoot for critical or test failure.
• Emphasize on chamber shipment on day-to-day activity.
• Made sure that products were produced on time and are of good quality.
• Troubleshoot problems with equipment, devices, and products.

Quality Control Assurance (QCA) - Dec 2022 to July 2024

• Perform initial inspection when the chamber is ready to crossover to Test.
• Launch non-conformance record (Y7) when there is any findings found during the initial inspection.
• Generate QCA weekly report and publish to the workcenter.

• Provide IT Support through various platform such as Calls, E-mails, Self-service, and Chats.
• Troubleshoot various MS office and 0365 issues, Network issue, Operating System issue, machine related issues and VPN issues.
• Provide technical assistance regarding SharePoint site and access.
• Use Active Directory to manage user accounts, such as permissions, contact information, passwords, and account lockouts.
• Grant various access such as generic mailbox, sysgroup and security groups.
• Engage with Deskside team to escalate on user hardware problems.
• Setup IVR for high priority issue to notify Globally.
• Engage with Duty Manager to work on high priority updates.

• Provide IT Support through digital platform such as E-mail, Helpdesk System, Chats, Fax and Microsoft Teams.
• Responded and resolved support tickets via Helpdesk System in timely manner.
• Perform account unlock and password reset query via Active Directory.
• Following up on breach cases on daily basis to avoid SLA breach.
• Generate daily incident report to be submitted to superior.
• Generate weekly helpdesk report to be submitted to superior.
• Generate broadcast if any maintenance about to take place.
• Generate e-mail health check report on daily basis.
• Interact with Servers, Networking, Application, Security, and various groups within Information Technology if observe to have any related issue.
• Repair and recover from hardware or software failures.
• Participate in project meetings, liaise and participate in meetings with vendors and software providers.
• Pro-active monitoring and capacity planning of the server environment.
• Maintains system performance by performing system monitoring and analysis, and performance tuning.
• Perform regular security monitoring to identify any possible intrusions.

Department: International SOS (ISOS) (July 2020 to May 2021)

• Provided IT Support through calls, chats and emails.
• Responded to and resolved support tickets in a timely matter.
• Provided first call resolution support to end users with professionalism, timeliness, and accuracy.
• Troubleshoot various MS office and 0365 issues, Network issue, Operating System issue, machine related issues and VPN issues.
• Provide technical assistance regarding SharePoint site and access, INTERNATIONAL SOS applications issues (e.g.: Newcase, SPIN, KRONOS), Application installation through SCCM and installers.
• Use Active Directory to manager user accounts, such as permissions, contact information, passwords, and account lockouts.
• Usage of AD Manager Plus to provide access for users - creation /modification/disabling for (accounts/shared mailbox).
• Provide access and technical support for FTP and ACCELION.
• Provide access through DOCUSIGN for Salesforce.
• Secured Support for TOP/TRICARE (US Military Members) users. (Unlock WYSE terminal and Assist with machine troubleshoot with the conditions of US Military.)
• Telephony basic troubleshoot (e.g.: AVAYA, 9UX).
• Experience in using remoting tool – Log Me in.
• Ticketing software experience in ServiceNow (SNOW).
• Experience using ASD Administrator Console to make outbound calls and receiving incoming calls.
• Raise high severity tickets(PI/P2) by following Big Rules - Incident Management
• Experience in working rotational shift and working on weekend.

Department: ERICSSON (Mac 2019 to July 2020)

• Provided technical support through calls, chats and emails
• Responded to and resolved support tickets in a timely matter.
• Provided first call resolution support to end users with professionalism, timeliness, and accuracy.
• Troubleshoot various MS office and 0365 issues to user.
• SharePoint, Various Ericsson business applications, Application installation and SCCM.
• Active Directory Password management, user account management and group management.
• Password reset and application support for SAP Modules, PIWIN & RACF.
• Knowledge management updating service now with new documents in knowledge management.
• Raise High Severity ticket(P1/P2) by follow Critical Incident Management rules.
• Ticketing software experience in Ericsson Smart Service management platform (Smart SMP and BMC Remedy Tool).
• Experience in using remote tool – Log Me In.
• Responsible for follow up and resolve case aging ticket of analysts.
• Responsible on handling Partner Support Desk (PSD) for Ericsson users; one to one support for the authorize callers in terms of application installation, active directory management, software issues troubleshooting, dispatching tickets to second level support teams.
• Support role as dispatcher in assigning email and self-service tickets (SST) to helpdesk agents of Ericsson.