Mmuhammad Shah
Summary
Driven Account Director at Infinity Core and seasoned Freelancer, adept in Project Management and Teamwork, I've excelled in forging trusted client relationships and delivering projects that exceed expectations. My approach has consistently resulted in repeat business and enhanced client satisfaction, demonstrating a unique blend of strategic branding and collaborative problem-solving skills. I believe that service is a priority when it comes to any form of Business to Business dealings, which leads to my emphasis on prompt responses and availability.
Overview
12
12
years of professional experience
Work History
Freelancer
Self-Employed
07.2022 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Account Director
Infinity Core
09.2012 - 06.2022
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
Education
Diploma - Diploma in Games Design And Development
Singapore Polytechnic
10.2011
Skills
- Customer Support
- Project Management
- Virtual Assistance
- Branding strategy
- Teamwork and Collaboration
- Problem-Solving
Toastmasters
Toastmaster at Fuchun Toastmasters Club
Champion of Speech Evaluation Contest from 2018-2019, under Division G Area G3
Timeline
Freelancer
Self-Employed
07.2022 - Current
Account Director
Infinity Core
09.2012 - 06.2022
Diploma - Diploma in Games Design And Development
Singapore Polytechnic
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