Miyuan Kendrick Yu
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Business Development Executive
Urban Plus Solutions
08.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Negotiated favorable terms in vendor contracts, reducing costs and improving supply chain reliability.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Tendering projects from SAP, Sesami and Gebiz to garner more sales.
Trader
Omega Trading Proprietary Pte Ltd
01.2019 - 08.2024
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Monitored market trends and developed strategies to capitalize on potential opportunities.
- Devised detailed hedge and trade strategies for specific trades.
- Developed profitable trading strategies by conducting thorough market analysis and identifying trends.
- Worked on behalf of companies to buy and sell financial instruments.
- Created and maintained live Excel spreadsheet to provide real-time positions and P&L for myself.
- Mentored junior traders in best practices for successful trading techniques, improving overall team performance.
Small Business Owner
My Tackle Box Pte Ltd
01.2014 - 01.2019
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Retail Sales Manager
Chop Hock Heng Pte Ltd
01.2006 - 02.2012
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Retail Sales Associate
ACER
06.2004 - 05.2005
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized upselling techniques to promote additional products and increase sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Retail Sales Associate
Mitsubishi Electric
01.2002 - 03.2004
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Multimedia Technology
Institute of Technical Education
2005
N Levels
Manjusri Secondary School
2002
PSLE
Maha Bodhi Primary School
Skills
- Sales and marketing
- Customer service
- Decision-making
- Customer relationship management
- Business development and planning
- Negotiations
- Team leadership
- Excellent listening skills
- Relationship building and rapport
- Sales expertise
Timeline
Business Development Executive
Urban Plus Solutions
08.2024 - Current
Trader
Omega Trading Proprietary Pte Ltd
01.2019 - 08.2024
Small Business Owner
My Tackle Box Pte Ltd
01.2014 - 01.2019
Retail Sales Manager
Chop Hock Heng Pte Ltd
01.2006 - 02.2012
Retail Sales Associate
ACER
06.2004 - 05.2005
Retail Sales Associate
Mitsubishi Electric
01.2002 - 03.2004
PSLE
Maha Bodhi Primary School
Multimedia Technology
Institute of Technical Education
N Levels
Manjusri Secondary School
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