MIRZA AHCMAD FAZRY
Palembang
Summary
Professional with comprehensive experience in systems operation, adept at managing and optimizing complex systems. Known for strong focus on team collaboration and achieving measurable results, adapting seamlessly with changing needs. Skilled in troubleshooting, system maintenance, and ensuring network reliability. Reliable and results-driven with proactive approach to solving technical challenges and enhancing operational efficiency.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work History
SYSTEM OPERATOR
ALTERRA INDONESIA
03.2019 - 09.2024
- Monitored and controlled system operations to ensure efficient performance and adherence to safety protocols.
- Coordinated with cross-functional teams to troubleshoot system issues, facilitating timely resolutions and minimizing disruptions.
- Developed and implemented standard operating procedures for system monitoring, enhancing compliance with industry regulations.
- Trained new staff on system operations and safety guidelines, fostering a culture of safety awareness and operational excellence.
- Analyzed system performance data to identify trends and recommend improvements, contributing to enhanced operational efficiency.
- Collaborated with management to plan maintenance schedules, balancing operational needs with equipment care to extend lifecycle efficiency.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
CUSTOMER SERVICE
SEPULSA TEKNOLOGI INDONESIA
05.2018 - 03.2019
- Confirmed excellent customer service by quickly resolving customer concerns.
- Provided quality customer service to earn satisfaction ratings of 95%.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Worked with customer service to handle escalated customer issues.
- Trained newly hired employees on routine tasks and customer service.
Intern
KANTOR DISTRIK NAVIGASI KELAS I PALEMBANG
08.2016 - 08.2016
- Collaborated with senior staff to monitor navigation systems, providing timely updates and troubleshooting support during operations.
- Participated in training sessions focused on advanced navigation technologies, improving overall team competency in system utilization.
- Documented operational procedures and best practices for data management, contributing to improved efficiency in workflow processes.
- Developed user-friendly guides for navigating software tools utilized by the team, facilitating onboarding for new interns and enhancing knowledge retention.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
DIPLOMA III - Computer Engineering
POLITEKNIK NEGERI SRIWIJAYA
Palembang 01.2014 - 01.2017
SMA - undefined
SMA NEGERI 2 PALEMBANG
01.2011 - 01.2014
SMP -
SMP TRI DHARMA PALEMBANG
01.2008 - 01.2011
SD - undefined
SD NEGERI 1 PALEMBANG
01.2002 - 01.2008
Skills
MICROSOFT OFFICE
KERJA TIM
MONITORING TRANSACTION
ANALISA
FAST LEARNING
undefinedTimeline
SYSTEM OPERATOR
ALTERRA INDONESIA
03.2019 - 09.2024
CUSTOMER SERVICE
SEPULSA TEKNOLOGI INDONESIA
05.2018 - 03.2019
Intern
KANTOR DISTRIK NAVIGASI KELAS I PALEMBANG
08.2016 - 08.2016
DIPLOMA III - Computer Engineering
POLITEKNIK NEGERI SRIWIJAYA
01.2014 - 01.2017
SMA - undefined
SMA NEGERI 2 PALEMBANG
01.2011 - 01.2014
SMP -
SMP TRI DHARMA PALEMBANG
01.2008 - 01.2011
SD - undefined
SD NEGERI 1 PALEMBANG
01.2002 - 01.2008
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