Passport Officer
Immigration & Checkpoints Authority
02.2022 - 04.2022
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Handled escalated customer complaints with professionalism and empathy, resolving issues in a satisfactory manner for both parties.
- Oriented applicants on required documentation needed for successful application completion; resulted in fewer rejections due to missing paperwork.
- Reduced processing errors by conducting thorough reviews of passport applications and supporting documents.
