Mirrah Fadhilah Ahmad
Singapore
Summary
Highly organized and detail-oriented professional with 10 years of experience as an administrative officer. Proven track record of providing comprehensive support to executives, managing calendars, coordinating meetings, and handling confidential information. Good communication and problem-solving skills, coupled with a proactive approach to ensure smooth operations.
Overview
11
11
years of professional experience
Work History
Assistant, Risk & Control Officer
Asiaciti Trust Singapore Pte Ltd
11.2023 - Current
- Assist Line Manager with his/her roles in relation to reviewing, analyzing client KYC information and ascertain whether on-boarding or periodic review of client will post additional AML and reputational risk
- Completing Periodic Reviews and follow up process on various clients within Singapore office which comprises of a Licensed Trust Company, Licensed Corporate Services Provider and a global non-Singapore corporate services division
- Liaising with clients and other external parties in order to obtain any information and documents that might be required by the Singapore office
- Reviewing of client documentations in accordance to regulatory requirements (i.e MAS, ACRA) and providing advice to client service team on the documents deficiencies
- Prepared SOW/SOF memo and corroboration
- Work with front office team and MD to complete an initiative to overhaul and full automate the screening processes across Singapore office
- Checking and resolving hits on World Check
- Assessing hits from Google Search
- Assist in answering and screening of phone calls, attending to door/guests and arranging incoming/outgoing couriers in the absence of admin and HR
Administration, Assistant
Asiaciti Trust Singapore Pte Ltd
03.2023 - 11.2023
- Manage office operations, including replenishment of supplies, office maintenance, and IT asset inventory, ensuring smooth operations for an office of 25 employees
- Handle incoming calls, screen and transfer to the appropriate parties
- Collect, scan and distribute mails daily, ensuring prompt delivery to respective departments
- Efficiently coordinate visitor management and handle deliveries and arrange couriers via DHL and Lalamove for time-sensitive shipments
- Provide dedicated support to the Managing Director as needed such as collating employees' details for upcoming project, updating MD’s diary by uploading every meeting report, ensuring seamless workflows.
Service Contract / Admin Officer
Ricoh (Singapore) Pte Ltd
01.2022 - 03.2023
- Managed the entire contract lifecycle, including creation, renewal and termination of customer’s contracts
- Liaised with Sales and Order Processing team, ensuring details provided tally with system in order to set up contracts seamlessly
- Arranged courier services for timely delivery of outgoing mails and handled and distributed incoming mails
- Oversaw office supplies inventory and maintained requisition process, ensuring availability of stationery and pantry supplies, including coordinating printing and distribution of internal name cards
- Manage office cleaners, vendors and ensured office cleanliness
- Provided professional receptionist duties, including answering calls, scanning documents, and managing deliveries and visitors
Document Process Outsourcing Supervisor /Order Processing Clerk
Ricoh (Singapore) Pte Ltd
08.2014 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Designed client business cards artwork and produced monthly collateral worth $10,000 such as name cards, flyers and brochures
- Successfully met artwork production timelines and ensured client expectations for production turnaround time were met, while maintaining accuracy and end product quality
- Improved customer satisfaction with timely response to inquiries including urgent request, addressing concerns, and finding effective solutions
- Managed mailing of 13,000 tax invoices and statements of accounts monthly
- Prepared monthly reports on order and mailing quantity and maintained high order fulfillment rates
- Acted as a team leader for a team of 3, oversaw training, onboarding, and delegated workload to print room operators
- Processed orders, created delivery orders, invoices and credit notes and managed e- invoicing through the government portal, ensuring timely delivery of goods and payments.
IT Analyst
Bizmann System Pte Ltd
10.2013 - 04.2014
- Performed systems testing for bugs and issues, ensuring smooth launching of new websites
- Created how-to guides on tested websites
- Prepared source data for entry by compiling and sorting information
- Maintained data entry requirements by following data program techniques and procedures.
Education
Diploma in Information Technology - Information Technology
Republic Polytechnic
04.2014
Skills
- Attention to detail and high level of accuracy
- Strong problem-solving and decision-making abilities
- Time management and multitasking skills
- Executive support and calendar management
- Excellent communication and interpersonal skills
- Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Proficient in Adobe Illustrator, Photoshop, InDesign
Languages
English
Professional Working
Malay
Professional Working
Timeline
Assistant, Risk & Control Officer
Asiaciti Trust Singapore Pte Ltd
11.2023 - Current
Administration, Assistant
Asiaciti Trust Singapore Pte Ltd
03.2023 - 11.2023
Service Contract / Admin Officer
Ricoh (Singapore) Pte Ltd
01.2022 - 03.2023
Document Process Outsourcing Supervisor /Order Processing Clerk
Ricoh (Singapore) Pte Ltd
08.2014 - 12.2023
IT Analyst
Bizmann System Pte Ltd
10.2013 - 04.2014
Diploma in Information Technology - Information Technology
Republic Polytechnic
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