Summary
Knowledgeable and dedicated customer service professional with extensive experience varies industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Sales Marketing Executive
Deus Ex Machina Bali
11.2009 - 08.2015
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Led crisis management team and provided quick turnaround solutions.
- Organized events and product presentations related to national conferences and conventions.
- Instructed sales staff on cross-selling and up-selling techniques
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Senior Project Director
Dustin Humphrey Photography
02.2002 - 06.2013
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Monitored project and program quality to meet audit expectations.
- Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment, and creative marketing and advertising.
Production Assistant
Nouvelle Vague
10.2005 - 05.2007
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Created reports and documents and submitted production paperwork on time.
- Isolated and prepared equipment for corrective and scheduled maintenance procedures.
Administration Assistant
Bali Tourism Board
05.2000 - 02.2001
- Drafted agendas, recorded minutes and created documents for meetings.
- Consulted with manager on departmental policies and projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Administration Assistant
Pulau Alam Kotok
06.1998 - 01.2000
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Consulted with manager on departmental policies and projects.
Education
Associate of Science - Psychology
High School Diploma -
1992
Skills
- Trade Show Coordination
- Verbal and Written Communication
- Promotional Events
- Public and Media Relations
- Microsoft Office
- Event and Party Planning
- Office Support
- Shipping and Receiving Oversight
- Operational Records Review
- Decision Making
- Staff Training and Development
- Customer Trend Analysis
- Networking Events
- Customer Service
Timeline
Sales Marketing Executive - Deus Ex Machina Bali
11.2009 - 08.2015
Production Assistant - Nouvelle Vague
10.2005 - 05.2007
Senior Project Director - Dustin Humphrey Photography
02.2002 - 06.2013
Administration Assistant - Bali Tourism Board
05.2000 - 02.2001
Administration Assistant - Pulau Alam Kotok
06.1998 - 01.2000
Universitas Persada Indonesia - Associate of Science, Psychology
Annajah - High School Diploma,
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