Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Hi, I’m
Mirashiny Segaran
Customer Care Professional
Summary
Overview
4
years of professional experience
4
years of post-secondary education
1
Certification
3
Languages
Work History
American Express
Customer Care Professional
05.2022 - Current
Job overview
- Addressed US based customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
WYNKIDS
Teaching Assistant
01.2019 - 09.2021
Job overview
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Education
UNIVERSITY TUNKU ABDUL RAHMANMALAYSIA
Bachelor of Arts from English Education
01.2015 - 12.2018
University Overview
Skills
Documentation and reporting
Certification
All Star Award Dec 2022, American Express - Dec 2022
Timeline
All Star Award Dec 2022, American Express - Dec 2022
12-2022
Customer Care Professional
American Express
05.2022 - Current
Teaching Assistant
WYNKIDS
01.2019 - 09.2021
UNIVERSITY TUNKU ABDUL RAHMAN
Bachelor of Arts from English Education
01.2015 - 12.2018
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