Mira Syazwani
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Mount Elizabeth Hospital
Singapore
06.2023 - 11.2025
- Ensure smooth and efficient registration, ensuring patient is at the right place for scans/appointments
- Ensure patient's report is ready in timely manner
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques
- Streamlined communication between departments to enhance service delivery
- Managed scheduling and appointment systems, optimizing patient flow
- Cashiering duties
- Provide financial counseling for procedures
- Ad hoc duties such as insurance and Medisave submission
- Assisted in training new hires
Primary Clearance Officer
Ministry Of Home Affairs
Singapore
08.2015 - 06.2023
- Screening of passports and passengers on arrival and departure
- Detecting smugglers and illegal immigrants
- Detect forgery of passports and multiple identities
- Enforce laws and regulation relating to immigration
- Mentored junior officers
Education
Diploma - Maritime & Offshore Management
Singapore Polytechnic
Singapore11-2025
NITEC - Nursing
ITE College East
Singapore05-2015
Skills
- Payment processing
- Documentation and reporting
- Customer Service
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Indonesian
Intermediate (B1)
Timeline
Customer Service Officer
Mount Elizabeth Hospital
06.2023 - 11.2025
Primary Clearance Officer
Ministry Of Home Affairs
08.2015 - 06.2023
Diploma - Maritime & Offshore Management
Singapore Polytechnic
NITEC - Nursing
ITE College East