Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Min Yi Chong

Summary

Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

3
3
years of professional experience

Work History

Operations Assistant

Chong Cheong Foundry Works Pte Ltd
08.2022 - Current
  • Collaborating with production teams, logistics, and other departments to ensure timely and accurate fulfillment of orders.
  • Verify that the order placed by the customer is accurate and matches the products and quantities available in the inventory.
  • Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
  • Solved problems timely and effectively, ensuring self-collection customer satisfaction.

Customer Service Executive

Startek (FKA - Aegis BPO Malaysia Sdn Bhd)
06.2021 - 05.2022
  • Responsible for ensuring a positive experience for both riders and drivers by addressing inquiries, resolving issues, and providing support through various communication channels.
  • Investigating and resolving customer issues, including payment problems, account discrepancies, and service-related concerns.
  • Collaborating with cross-functional teams, including operations, technical support, and management, to address customer needs effectively.

Education

Bachelor of Science - Logistics Management

UOW Malaysia
Malaysia
10.2021

High School Diploma -

Foon Yew High School Kulai
Malaysia
12.2017

Skills

  • Customer Support
  • Positive Attitude
  • Work Planning and Prioritization
  • Professional and Friendly
  • Document Preparation
  • Operational Reporting
  • MS Office
  • Data Entry
  • Relationship Building

Languages

Chinese (Mandarin)
Advanced (C1)
English
Intermediate (B1)

Timeline

Operations Assistant

Chong Cheong Foundry Works Pte Ltd
08.2022 - Current

Customer Service Executive

Startek (FKA - Aegis BPO Malaysia Sdn Bhd)
06.2021 - 05.2022

Bachelor of Science - Logistics Management

UOW Malaysia

High School Diploma -

Foon Yew High School Kulai

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Min Yi Chong