Mintu Sinha
Technology Delivery Manager
Singapore,Singapore
Summary
Experienced Technology Delivery Manager and Software Testing Manager with over 10 years of experience in FinTech, Insurance, E-Commerce, Airlines, Logistics, Banking etc. A Proven track record of delivering projects on time, saving cost with maintaining high level of quality. Vast experience in leading cross team projects for end to end tech implementations, migrations and onboarding new partners.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Technology Delivery Manager
Hyphen Group
, Singapore
11.2018 - Current
- Led overall project delivery, project planning, execution, quality of deliverables, created monthly tech reports and documentations.
- Coordinated with stakeholders (internal and external) and working with them to make informed decisions about risk and benefits and delivering desired product for brand.
- Delivered Car Insurance project for some of major Insurance providers in Singapore MSIG, FWD, ETIQA, HLAS which resulted in 252% incremental revenue
- Led 15+ projects and analyzed data to identify opportunities for improvement.
- Initiated and launched new verticals like Investments & Robo Advisors, Priority Banking, Home Insurance, Maid Insurance, Personal Accident Insurance and Covid Insurance which helped to increase the user sessions on site by 12%
- Implemented cost-saving initiatives that addressed long-standing problems.
- Lead Migration and upgrade of Legacy rewards platform to new code base which introduced new features and stability improvements while also enabling unified scalable platform across Hyphen group which resulted in conversion rate improvement of around 10%
- Led Personal Loans re-skin project which improved Apply Clicks by 15%
- Led Migration of verticals to Frontend services which improved Web vitals score ranking from #3 to #1
- Identified issues, analyzed information and provided solutions to problems.
- Worked with operations and Customer support team to get manual processes automated saving their time.
- Managed list of priorities across multiple functions and building business cases to settle on correct prioritization that is most impactful to our brands and customers.
- Managed client expectations, building and maintaining good relationship with clients, acting as trusted advisors to clients
- Handled 15+ prod incidents, creating postmortem reports making sure it has root cause, mitigation and resolution, lessons learnt, estimated impact.
QA Manager
Caterpillar Inc.
, Chennai, India
10.2017 - 10.2018
- Worked closely with PM, Developers and QA’s in agile way agreeing on acceptance Criteria, documenting various Test documents and taking ownership of end to end Testing delivery
- Prepared and maintained various test documents, designed test strategy, test plan/cases, RTM and testing reports and Owning test execution, defect tracking and reporting for every project.
Sr. Testing Engineer
Loyalty Prime India Pvt. Ltd.
, New Delhi, India
09.2016 - 09.2017
- Responsible for API - UI Integration design, UAT, production support and Independently handling releases.
- Verifying integration with dependent systems in every release and recommending improvements to tech engineering team.
Sr. Testing Engineer
NIIT Technologies Ltd
, Noida, India
02.2015 - 09.2016
- Designing and executing all types of Testing which includes module, Integration, System, API, Security, end to end, regression, datalayer, Database and Automated testing.
- Maintaining testing documents, release documents.
QA Engineer
Trilasoft Solution Pvt. Ltd
, Delhi, India
01.2014 - 02.2015
- Engaged in static testing of requirements and checks them for completeness and consistency.
- Led 6 projects making them deployment ready
QA Lead
OSS Technologies.
, Faridabad, India
10.2011 - 01.2014
- Planned and monitored work related to testing such as keeping to deadlines, following schedule, controlling requirements to tests, setting tasks for team members, and communicating with stakeholders.
Education
Advance Management Program in IT -
IIM Kozhikode
Kerala, India 12.2021 - 12.2022
Master of Computer Applications - Computer Science
SMU
New Delhi, India 06.2011 - 12.2013
Bachelor of Computer Applications - Computer Engineering
MCRP
Bhopal, India 02.2008 - 12.2011
Skills
Stakeholder Management
Project Delivery
Project Management
UAT
Client management
Requirement Analysis
QA Management
Insurance Delivery
Incident Handling
Managing priorities
A/B Testing
Data Studio
Google Analytics
Hubspot
CRM
Okta
Splunk
PostHog
X-Ray
Datadog
Agile Delivery
API Integration
Metabase
Vendor Management
Technology planning
Team management
On time project delivery
Delivery coordination
IT management
Post-production support
Technical requirements
Business requirements
Software development lifecycle
Requirements gathering
Requirements analysis
Software testing
Release deployment
Project Planning
Achievements
● Won employee of the quarter award in July 2021, Dec 2014 and pat on the back award in June 2014.
● Won Customer’s choice award in Feb 2016 for giving new ideas to client and implemented the same in project resulted in more value to the business.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Advance Management Program in IT -
IIM Kozhikode
12.2021 - 12.2022
Technology Delivery Manager
Hyphen Group
11.2018 - Current
QA Manager
Caterpillar Inc.
10.2017 - 10.2018
Sr. Testing Engineer
Loyalty Prime India Pvt. Ltd.
09.2016 - 09.2017
Sr. Testing Engineer
NIIT Technologies Ltd
02.2015 - 09.2016
QA Engineer
Trilasoft Solution Pvt. Ltd
01.2014 - 02.2015
QA Lead
OSS Technologies.
10.2011 - 01.2014
Master of Computer Applications - Computer Science
SMU
06.2011 - 12.2013
Bachelor of Computer Applications - Computer Engineering
MCRP
02.2008 - 12.2011