Minor See
Summary
Highly passionate & motivated leader with more than 20 years of global hospitality experience. From reputable hotel brands to institutional catering organizations & recently worked for one of the FAANG's. Ranging from start ups to long-standing brands, successfully brought experiences that works locally while maintaining global alignment. Enjoy challenges and bring creative & innovative solutions to the team.
Overview
29
29
years of professional experience
Work History
Lead, Workplace Experience and Food & Beverage APA
Netflix
05.2018 - 10.2023
- Head of workplace experience and food & beverage for Asia Pacific region spanning over 11 offices.
- Created innovative, inclusive & impactful experiences that truly showcases local culture of each office.
- Telling stories through hospitality, food & beverage.
- Designed & built experiential and food & beverage spaces across APAC; following design guidelines & encouraging employees & guests discover local stories within the spaces.
- Created a dynamic expense tracker that not only tracks spend but identifying trends, ultimately outperforming budget.
- Defined the Netflix Welcome.
- Snack Attacks, virtual onboarding experience, event spaces microsite, podcasts, creative ways of celebrating wins.
Operations Lead
Compass Group
01.2015 - 05.2018
- Portfolio included business, education & hospitality divisions: Chartwells, Eurest & multisites with an annual revenue of over S$8 million.
- Clients included American Express, Bloomberg, Citibank, HSBC, J.P. Morgan, National University of Singapore, Netflix, Royal Bank of Scotland, Singapore Exchange & Visa Inc.
- Managed a team of more than 80 team members serving more than 4,000 meals per day
- Innovated social marketing, client engagement & survey platform leading to contract extensions & substantial growth regionally.
- Spearheaded Delimarché & Micromarket solutions in Singapore.
General Manager
Create Restaurants Asia
01.2011 - 01.2014
- Lead the entirety of company operations including finance, human resources, marketing & communications, training & projects.
- Launched new concepts in Singapore including Chiso Zanmai, Haramiya, Hifumi, ShabuSai & Maccha House.
- Streamlined operations with focus on inclusion & diversity while strengthening core values of the company.
- Rolled out creative concepts with effective cost management leveraging on social channels, partnerships & collaborations.
- Champion for company's food hygiene program & acted as the Food Hygiene Officer.
Restaurants, Bars & Events Manager (EXCOM)
PARKROYAL on Kitchener Road
09.2009 - 01.2011
- Managed the Food & Beverage division consisting of all-day dining restaurant, Chinese restaurant, lounge, room service, poolside bar, banqueting, stewarding & the culinary team.
- Successfully executed various promotional events focusing on local relevance & current trends.
- Brought the eGCC (customer feedback) rating to new heights.
- Revamped bar inventory system for more accurate beverage control.
- Revamped operating equipment control system to better manage movement and expenditure of outlet equipment ultimately improving the budget.
- Creatively launched unconventional business ideas (collaboration with Eastern & Oriental, charity events, etc.)
- Launched an updated food safety management system for higher food hygiene standards.
Villa Manager
Shang-Du Management Limited
01.2008 - 01.2009
- In charged of a privately owned estate consisting of luxury villas in Phuket.
- The role included management of facilities, finance, human resources, operations & projects.
- Managed a diverse group team members from Australia, United Kingdom, Norway, Singapore & Thailand.
Service Manager
Shangri-La Hotels and Resorts
01.2003 - 01.2008
- Managed all F&B aspects of the Valley Wing including the Summit Room, lobby & guest suites.
- Led a team of head butler, suite butler, service butler & guest relations officers, providing personalized service bench-marked across Shangri-la hotels worldwide.
- Handled head of states & diplomats from various countries including USA, UK, Australia, Jordan, Indonesia & Malaysia among others.
- Financial exposure, food cost planning, best practices development & projects.
- Committee member of HACCP team.
Assistant Bar Manager
Grand Hyatt Singapore
01.1999 - 01.2001
- Managed an upscale bar including a live area, whisky & wine bar.
- Launched various theme nights including Liquid Affairs, Flower Power & Halloween themed night among others.
- Minimized shortage, improved inventory control & management.
- Certified by Hyatt International as a Departmental Trainer.
Management Trainee
Regent Hotel Singapore
01.1998 - 01.1999
- Acted as assistant manager for the Chinese restaurant, café & room service.
- Highly involved in event promotion including festive menu planning, outlet setup & publicity.
- Maintained outlet beverage & wine list.
- Part of the World Gourmet Submit team.
F&B Supervisor
Four Seasons Hotel Atlanta
01.1997 - 01.1998
- Started in rank & file; working through positions such as busboy, waiter, captain & promoted to supervisor.
- Acted as relief manager for café & room service.
- Exposed to fine dining, café & room service management.
- Trained in Micros management system.
Management Trainee
Restaurant Au Club Alpin
01.1995 - 01.1996
- Exposed to European service standards, wines & beverages.
- Involved in menu planning, promotions as well as kitchen preparation.
- Conversed in French during apprenticeship.
Education
Associate of Science - Hospitality Management
Swiss Hospitality Institute Cesar Ritz
United States Of AmericaAssociate of Science - Hotel Management
Institut Hotelier Cesar Ritz
SwitzerlandNo Degree - MCSE, MCSA, MCDBA, MCP, CCNA, CompTia
Informatics Professional Development Centre
SingaporeNo Degree - Master of Corporate Real Estate
Corenet
United States Of AmericaSkills
- MS Office
- Analytical and Critical Thinking
- Computer Skills
- Analytical Thinking
Education And Professional Qualification
ASSOCIATE DEGREE, 1996 - 1997, Swiss Hospitality Institute Cesar Ritz, USA, Associate of Science in Hospitality Management, 1995 - 1996, Institut Hotelier Cesar Ritz, Switzerland, Diploma in Hotel Management, 2001 - 2002, Informatics Professional Development Centre, Singapore, Microsoft Certified Systems Engineer, Microsoft Certified Systems Administrator, Microsoft Certified Database Administrator, Microsoft Certified Professional, CompTIA Certified Professional, Cisco Certified Network Associate, ACTA Certified Trainer, ACTA Certified Assessor
Summary Of Skills
Excellent, Excellent, Excellent, Excellent, Good, Good, Good, Good, Basic, Basic, Good, Good, Basic, Basic, Basic, Basic, Nil, Nil, Basic, Basic, Windows Vista, Windows 2000 Server, Windows 2000 Professional, Windows XP, Windows 9x, Windows 3x, DOS, Macintosh Operating System, Microsoft Exchange, Microsoft SQL, Microsoft FrontPage, Microsoft Publisher, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Grade 8 in Piano, Grade 8 in Theory of Music, SAP, Opera, FIDELIO, Micros, POSTEC (Point of Sales System), Standard First Aid, Servsafe Certificate, Various other achievements & awards from hotels
Country Of Residence
Singapore
Personal Information
- Gender: Male
- Ethnicity: Chinese
- Date of Birth: 09/26/76
- Nationality: Singaporean
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Mandarin
Intermediate (B1)
Cantonese
Intermediate (B1)
Timeline
Lead, Workplace Experience and Food & Beverage APA
Netflix
05.2018 - 10.2023
Operations Lead
Compass Group
01.2015 - 05.2018
General Manager
Create Restaurants Asia
01.2011 - 01.2014
Restaurants, Bars & Events Manager (EXCOM)
PARKROYAL on Kitchener Road
09.2009 - 01.2011
Villa Manager
Shang-Du Management Limited
01.2008 - 01.2009
Service Manager
Shangri-La Hotels and Resorts
01.2003 - 01.2008
Assistant Bar Manager
Grand Hyatt Singapore
01.1999 - 01.2001
Management Trainee
Regent Hotel Singapore
01.1998 - 01.1999
F&B Supervisor
Four Seasons Hotel Atlanta
01.1997 - 01.1998
Management Trainee
Restaurant Au Club Alpin
01.1995 - 01.1996
Associate of Science - Hospitality Management
Swiss Hospitality Institute Cesar Ritz
Associate of Science - Hotel Management
Institut Hotelier Cesar Ritz
No Degree - MCSE, MCSA, MCDBA, MCP, CCNA, CompTia
Informatics Professional Development Centre
No Degree - Master of Corporate Real Estate
Corenet
Similar Profiles
Andrew FlorianAndrew Florian
Driver, NETfleet at NetflixDriver, NETfleet at Netflix
Keith SteinbergKeith Steinberg
My Next Guest Needs No Introduction at NetflixMy Next Guest Needs No Introduction at Netflix
Risper MuthamiaRisper Muthamia
MANAGER; CONTENT - AFRICA at NETFLIXMANAGER; CONTENT - AFRICA at NETFLIX