Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
9
9
years of professional experience
Work History
QA Engineer
Cartrack Singapore
08.2020 - Current
Created and maintained well-organized manual test cases for entire team.
Kept test cases updated with current requirements.
Recommended changes and corrections to developers for optimal software usability.
Developed test plans and workforce breakdown structures for complete systems.
Contributed to root cause analysis to determine core reason for failures and errors.
Monitored resolution of bugs, tested fixes.
Worked under Agile frameworks to complete releases.
Developed and implemented workflow in QA team
Trained and mentored new QA team member
IT Support Analyst
UBS AG Singapore
01.2020 - 06.2020
Used ticketing systems to manage and process support actions and requests.
Assisted customers inquiry by identifying issues and explained solutions to restore service and functionality.
Developed and maintained documentation for known issues and workaround.
Documented support interactions for future reference.
Test Engineer
Bank Of Singapore
07.2019 - 12.2019
Reviewed, evaluated, and identified requirements for testability.
Created test plans, test scripts, and use cases to support testing objectives.
Collaborated with other departments to facilitate successful internal trading process flow system upgrade for Bank of Singapore.
Documented user guide on changes made in current system and new functions implemented for internal trading process flow system.
Test Engineer
DBS Bank - Digital Banking
05.2018 - 06.2019
Created test case for DBS Bank’s digital wallet “PayLah! “ fundamental function, and third party applications integration with the wallet.
Collaborated with product owner and development team to ensure business requirement and technical requirement were met in the functions developed.
Identify scope of testing coverage. Tested for DBS Bank’s digital wallet “PayLah!” on iOS and Android platform to ensure new implemented function was working and existing function was operating as usual.
Monitored resolution of bugs and tested fixes.
Created introduction and user guide of new released function for DBS Bank’s customer service support of digital wallet “Paylah!”.
Completed in-depth usability testing on Android and iOS mobile devices.
Tester
DBS Bank
07.2014 - 04.2018
Read, interpreted and followed written test instructions and procedures to accurately test products.
Wrote and executed effective functional tests and carried out exploratory testing.
Conducted defect triage to inspect for missing, misaligned or incorrectly installed components and derived actions.
Test data setup for creation, modification of client portfolio, assets, asset position in portfolio and money account to help facilitated securities transaction test scenarios.
Tested for wealth management system - front office and middle office in trade life cycle, performed their role in user acceptance testing and production rollout for securities trading in Singapore and Hong Kong business units.
Tested for buy/sell transaction workflow of securities and commodities, ensure the trade detail was captured correctly across internal trading system.
Education
Bachelor of Information Technology - Information Technology
University of Wollongong
Australia
02.2018
Diploma Information Technology - Information Technology
Temasek Polytechnic
Singapore
02.2012
Skills
Test planning
Test Case Design
Functional testing
Sanity testing
Defect tracking
JIRA
ALM
Trello
Postman
Slack
Element
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
QA Engineer
Cartrack Singapore
08.2020 - Current
IT Support Analyst
UBS AG Singapore
01.2020 - 06.2020
Test Engineer
Bank Of Singapore
07.2019 - 12.2019
Test Engineer
DBS Bank - Digital Banking
05.2018 - 06.2019
Tester
DBS Bank
07.2014 - 04.2018
Bachelor of Information Technology - Information Technology
University of Wollongong
Diploma Information Technology - Information Technology
Temasek Polytechnic
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