Ming Wen Lam
Senior Sales Engineer
Summary
Dedicated team player with exceptional organizational skills, adept at managing multiple projects simultaneously with precision. Skilled in prioritizing tasks and consistently delivering results within tight deadlines. Results-driven sales professional bringing valuable experience in driving revenue growth and securing key accounts. Proven track record of developing innovative solutions to meet client needs and exceed expectations. Strong focus on team collaboration and achieving results, adaptable to changing business needs, and reliable in delivering outcomes.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Senior Sales Engineer
Allied eParts Pte Ltd
02.2023 - Current
- Company Overview: Industry: Marine Electronics & Maritime Solutions
- Drive sales and business development efforts in the marine industry, providing specialized solutions in marine displays, sensors, and navigation systems.
- Develop and maintain strong client relationships with shipowners, shipyards, system integrators, and MRO providers across Asia.
- Leverage deep networking and industry knowledge to identify new opportunities and support long-term customer partnerships.
- Collaborate closely with internal teams and suppliers to deliver tailored marine engineering solutions aligned with customer needs.
- Manage end-to-end sales cycles, including enquiry handling, technical clarification, quotation, negotiation, and order fulfilment.
- Attend trade shows and maritime expos to expand brand presence and stay updated on industry trends.
- Achieved consistent growth in new accounts and repeat business through strategic account management and technical consultative sales.
- Industry: Marine Electronics & Maritime Solutions
Sales Engineer
Praxair Surface Technologies
04.2022 - 12.2022
- Successfully managed and grew key existing customer accounts, ensuring high satisfaction and long-term retention across multiple sectors.
- Handled a diverse portfolio of international customers, including accounts in China, Vietnam, Thailand, and the UAE, demonstrating strong cross-cultural communication and regional sales expertise.
- Spearheaded new business development (BD) initiatives, identifying and securing new sales opportunities through strategic prospecting and market analysis.
- Led new sales hunting efforts by cold-calling, networking, and attending industry events, contributing to a 25% YoY growth in pipeline opportunities.
- Oversaw the full sales cycle, from lead qualification to post-sale follow-up, including quotation, negotiation, and closing processes.
- Implemented and optimized sales processes, improving CRM tracking and reporting, leading to faster deal closure and better pipeline visibility.
- Acted as project coordinator for customer-specific coating and surface treatment solutions, working closely with engineering and operations to ensure timely delivery and technical compliance.
- Reported directly to regional sales leadership and collaborated with cross-functional teams for pricing strategies, forecast planning, and revenue targets.
Senior Sales & Application Engineer
ELH TECH (S) PTE LTD
12.2019 - 04.2022
- Explore, create and develop new business accounts to achieve assigned revenue quota.
- Explore new business opportunities in 3D printer, 3D scanning and 3D design software for commercial users, educational institutions and Industrial industry.
- Establish and maintain good relationships with customer & partners.
- Understand technical knowledge on 3D Printing Technologies, CAD design and Product Design Cycle.
- Showcase technical benchmarking and demonstration.
- Liaise with project stakeholders, including funding agencies, industrial partners.
- Manage projects and develop relationships with research collaboration partners and suppliers.
- Provide technical support to customers for AM applications.
- Provide the cost analysis & cost studies for projects enquiries.
- Technical support and communicate across production, quality and sales to resolve production and quality issues.
- Responsible for customer's new enquiry, development and optimization processes (metallurgy).
- Ensure compliance and optimal level of quality assurance.
Technical Executive
Viral 3D LLP
05.2017 - 11.2019
- Undergoing ACTA Instructor Course.
- Develop and test new product varieties.
- Identify potential sales and cross-selling opportunities.
- Train end-users on how to use and maintain to ultimate performance of the 3D Printers purchased from Company.
- Engage users and answer related questions on website and in forums.
- Identify and solve technical issues with a variety of diagnostic tools.
- Research, troubleshoot and resolve complex problems independently.
- Provide on-call support for critical issues.
- Follow up with clients to ensure optimal customer satisfaction.
- Work closely with team members to meet or exceed all customer service requirements.
- Coordinate product orders.
- Maintain high departmental standards for quality and productivity metrics.
- Resolve problems with malfunctioning products.
- Assist customers with placing of orders.
- Conduct research to address customer concerns.
- Install software, modify, repair hardware and resolve technical issues.
Mechanical/ Marine Engineer
Republic Of Singapore Navy
06.2013 - 02.2017
- Ensure all auxiliary / main engines for vessels run smoothly.
- Checking parameters for sewage plants and ensure safety equipments onboard ship are attain minimum standard requirement.
- When ship is at yard, I coordinate all the sub-contractors and pinpoint the diagnosis of each engine parts to be fixed; ensuring that servicing progresses smoothly and successfully.
- I have accumulated 5 year in Service with 3 Years Sailing Experience.
- Developed, tested and assessed alternative design models and processing methods.
- Completed project mechanical design while providing technical solutions feedback.
- Conducted research that tests and analyzes the feasibility, design, operation and performance of equipment, components and systems.
- Tested extensively to ensure products met design intent.
- Tested the feasibility, design, operation and performance of equipment, components and systems.
Education
WSQ SPECIALIST DIPLOMA - PRECISION ENGINEERING (ADDITIVE MANUFACTURING)
Nanyang Polytechnic
10.2020 - 08.2021
NITEC - MECHANICAL ENGINEERING
SIMEI ITE
01.2007 - 01.2009
'N' LEVEL - undefined
CORAL SECONDARY SCHOOL
01.2003 - 01.2006
Skills
AutoCAD proficiency
Production understanding
Microsoft PowerPoint
Technical support
Fast learner
Team leadership
Additive Manufacturing
Lead prospecting
Customer relationship building
Industry networking
Product demonstration
Sales presentations
Awards
- Safety Award & Recognition, Awarded for Bravery and Prompt Diagnosis of Hazard., Singapore Chief of Navy
- 5 Years Service Award, Recognition of contribution in Republic of Singapore Navy
- RIMPAC 2016, Represented Singapore Navy in sailing for the Rim of the Pacific Exercise (US)
Timeline
Senior Sales Engineer
Allied eParts Pte Ltd
02.2023 - Current
Sales Engineer
Praxair Surface Technologies
04.2022 - 12.2022
WSQ SPECIALIST DIPLOMA - PRECISION ENGINEERING (ADDITIVE MANUFACTURING)
Nanyang Polytechnic
10.2020 - 08.2021
Senior Sales & Application Engineer
ELH TECH (S) PTE LTD
12.2019 - 04.2022
Technical Executive
Viral 3D LLP
05.2017 - 11.2019
Mechanical/ Marine Engineer
Republic Of Singapore Navy
06.2013 - 02.2017
NITEC - MECHANICAL ENGINEERING
SIMEI ITE
01.2007 - 01.2009
'N' LEVEL - undefined
CORAL SECONDARY SCHOOL
01.2003 - 01.2006